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Wild Tornado Casino - Refusing to honor cashback bonus, citing misleading difference between English and Swedish versions of the offer

RESOLVED
Putriknr1 Sweden
posted on October 23, 2018.

At wild tornado i saw an offer i thought was ok. This offer was att the swedish version where it says play on sundays and get 10% cashback. I did deposit 9000 and lost everything. When i ask for the cashback they say i have to play mondays to saturdays. I look at the english version which doesnt say the same as the swedish. Its more information about the promotion at the english version that isnt there at the swedish.They are right about that the english version says monday to saturday. But shouldnt i believe the swedish version? Do i have to read every language versions? I get furios when im thinking about how they treat customers.

The big questions about this case is: cant i trust the rules i read in my language? Do i have to read other languages as well and make some conclusion about which version is correct?

Down below my chat with them. And attached the swedish version and the english version. The english version as it can been seen contains more information.





Support Agent 5Support Agent

Support Agent 5 Hello. How may I help you?

Patrik Lövqvist hello...i would like the cashback from cashbackoffer

Support Agent 5 Hello!
One moment, please, Patrik, I will check your account

Dear Patrik, as I see, you have won more, than you have lost, because of that your Sunday cashback was not added

Patrik Lövqvist i did deposit 9000 and i have lost 9000

Support Agent 5 One moment, please, dear Patrik

You need to make your deposits from Monday till Saturday and as I can see you did your deposit today

So the cashback is added from 7 till 8 (UTC) on Sunday

Patrik Lövqvist doesnt say...as i understodd it its only sundays i can play and get it

Tornador kan vara otroligt starka. De drivs av den allra yttersta enerigkällan och bryter sig igenom stadens gator med ösande regn och galet snabba vindar. Precis som en tornado, kan du plöja undan hindrena på vägen mot de stora vinsterna. När du går med i Tornado-gruppen, blir du utrustad med cashback-bonusar. Ju mer du spelar, desto större bonusar! TILLBAKA TILL KAMPANJER Insättning BONUSVILLKOR Cashback-bonus krediteras endast för riktiga spelade pengar. Spelare från Tornado Guild som inte nyttjade sina välkomstbonusar eller gjorde minst 4 insättningar har rätt till Cashback-bonus. Cashback-bonus ges ej ut om du har nyttjat någon del av välkomstbonusen dock. Cashback räknas som en viss procent med hjälp av denna formel: satsningar-vinster - nyttjade bonusar - avbrutna bonusar. Cashback krediteras i form av gratispengar med minsta omsättningskrav på x1. Cashback-bonusen kan hämtas varje söndag. Högsta uttagsgränsen av cashback-bonus är 1000 EUR eller i motsvarande valuta Source: https:­//w­ww.w­il­dto­rn…­m/s­v/p­rom­oti­ons­/ca­shb­ack­-bonus © WildTornado Casino
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Support Agent 5 No, you need to do your deposits from Monday till Saturday

And it will be added in Sunday


where does it say that in the offer?

now i see on the english version it says more

Support Agent 5 Players from Tornado Guild who didn’t use their welcome bonus or made at least 4 deposits are fully eligible for Cashback bonus

Patrik Lövqvist i didnt use the welcome bonus

Support Agent 5 Undoubtedly, from Monday to Saturday you make the best of your deposits to ultimately reach a reward reaping climax on Sunday with your Cashback Bonus! Source: https:­//w­ww.w­il­dto­rn….co­m/p­rom­oti­ons­/ca­shb­ack­-bonus © WildTornado Casino

Patrik Lövqvist i see on the english version you have more information than on the swedish

that information you show me now is not available on the swedish version

its only this:

Cashback Tornador kan vara otroligt starka. De drivs av den allra yttersta enerigkällan och bryter sig igenom stadens gator med ösande regn och galet snabba vindar. Precis som en tornado, kan du plöja undan hindrena på vägen mot de stora vinsterna. När du går med i Tornado-gruppen, blir du utrustad med cashback-bonusar. Ju mer du spelar, desto större bonusar! TILLBAKA TILL KAMPANJER Insättning BONUSVILLKOR Cashback-bonus krediteras endast för riktiga spelade pengar. Spelare från Tornado Guild som inte nyttjade sina välkomstbonusar eller gjorde minst 4 insättningar har rätt till Cashback-bonus. Cashback-bonus ges ej ut om du har nyttjat någon del av välkomstbonusen dock. Cashback räknas som en viss procent med hjälp av denna formel: satsningar-vinster - nyttjade bonusar - avbrutna bonusar. Cashback krediteras i form av gratispengar med minsta omsättningskrav på x1. Cashback-bonusen kan hämtas varje söndag. Högsta uttagsgränsen av cashback-bonus är 1000 EUR eller i motsvarande valuta. Source: https:­//w­ww.w­il­dto­rn…­m/s­v/p­rom­oti­ons­/ca­shb­ack­-bonus © WildTornado Casino

Support Agent 5 Sorry, dear Patrik

Patrik Lövqvist when you read that you cant think other than that the cashbackoffer is on sundays

that you should play on sundays to get cashback

it says every sunday you can get cashback..nothing about monday to saturday

Support Agent 5 So, in English version it means, that you need to make your deposits from Monday rill Saturday
Sorry, dear Friend, the cashback is Weekly, so the losses for the whole week are counted

Patrik Lövqvist so i cant believe the swedish version? do you think you act correct now? i deposit because i see a offer that gives me cashback if i play on sundays. Thats in the swedish version. Shouldnt i believe what i read at your site? Would you like to be treated like this?

do i have to write to ask gamblers and more review sites and give you bad reputation? now you act horrible.

i played long time, lost a lot of money...and you refuse to give me the cashback that you have written on the site that i will get if i loose

less can make you furios

do you really want problem over this Read

Support Agent 5 I am sorry, dear Patrik, but that is the rules of our casino
It is written in the rules of our casino, that you receive your Bonus on Sunday only when you deposit from Monday till Saturday
You can read it here : https:­//w­ww.w­il­dto­rn….co­m/p­rom­oti­ons­/ca­shb­ack­-bonus

Patrik Lövqvist

posted on October 24, 2018.

Dear PUTRIKNR1,

please, accept our apologies for the inconveniences caused! We'll look through exsisting Bonus Terms&Conditions carefully and we'll add all the missing information regarding cashback in Swedish in order to prevent such misunderstanding. But at the same time we'd like to pay your attention to the fact that your cashback bonus has not been credited to your account as it will be automatically issued on Sunday, 28.10.2018 between 7:00 - 8:00 (TZ UTC) as it supposed to. Cashback is credited for deposits made from previous Sunday till this week's Saturday. Also, please, note that according to your current VIP-level, 8% cashback is available for you. Please, feel free to contact us via email [email protected] to get some compensation for the inconveniences caused!

Kind regards,
Wild Tornado Casino Team

Putriknr1 Sweden
posted on October 24, 2018.

ok. Then i get it on sunday then. Then its resolved. Maybe you just had a bad day over there.

thank you.

posted on October 24, 2018.

Dear PUTRIKNR1,

thank you for your understanding and patience!
See you!


Kind regards,
Wild Tornado Casino Team

Putriknr1 Sweden
posted on October 25, 2018.

Case is resolved i think. I cant be sure i get the cashback on sunday, but it sounds promising.

AskGamblers
posted on October 26, 2018.

Dear @Putriknr1,

Please let us know if we may close this complaint as resolved? Please keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you for your cooperation.

Putriknr1 Sweden
posted on October 26, 2018.

Yes. Thats a good idea. You can close this complaint as resolved and if i dont get the money we can reopen it.

Thank you!

AskGamblers
posted on October 26, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Wild Tornado Casino complaints

  • 10 of 11 resolved
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  • 950 USD avg amount

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