At wild tornado i saw an offer i thought was ok. This offer was att the swedish version where it says play on sundays and get 10% cashback. I did deposit 9000 and lost everything. When i ask for the cashback they say i have to play mondays to saturdays. I look at the english version which doesnt say the same as the swedish. Its more information about the promotion at the english version that isnt there at the swedish.They are right about that the english version says monday to saturday. But shouldnt i believe the swedish version? Do i have to read every language versions? I get furios when im thinking about how they treat customers.
The big questions about this case is: cant i trust the rules i read in my language? Do i have to read other languages as well and make some conclusion about which version is correct?
Down below my chat with them. And attached the swedish version and the english version. The english version as it can been seen contains more information.
Support Agent 5Support Agent
Support Agent 5 Hello. How may I help you?
Patrik Lövqvist hello...i would like the cashback from cashbackoffer
Support Agent 5 Hello!
One moment, please, Patrik, I will check your account
Dear Patrik, as I see, you have won more, than you have lost, because of that your Sunday cashback was not added
Patrik Lövqvist i did deposit 9000 and i have lost 9000
Support Agent 5 One moment, please, dear Patrik
You need to make your deposits from Monday till Saturday and as I can see you did your deposit today
So the cashback is added from 7 till 8 (UTC) on Sunday
Patrik Lövqvist doesnt say...as i understodd it its only sundays i can play and get it
Tornador kan vara otroligt starka. De drivs av den allra yttersta enerigkällan och bryter sig igenom stadens gator med ösande regn och galet snabba vindar. Precis som en tornado, kan du plöja undan hindrena på vägen mot de stora vinsterna. När du går med i Tornado-gruppen, blir du utrustad med cashback-bonusar. Ju mer du spelar, desto större bonusar! TILLBAKA TILL KAMPANJER Insättning BONUSVILLKOR Cashback-bonus krediteras endast för riktiga spelade pengar. Spelare från Tornado Guild som inte nyttjade sina välkomstbonusar eller gjorde minst 4 insättningar har rätt till Cashback-bonus. Cashback-bonus ges ej ut om du har nyttjat någon del av välkomstbonusen dock. Cashback räknas som en viss procent med hjälp av denna formel: satsningar-vinster - nyttjade bonusar - avbrutna bonusar. Cashback krediteras i form av gratispengar med minsta omsättningskrav på x1. Cashback-bonusen kan hämtas varje söndag. Högsta uttagsgränsen av cashback-bonus är 1000 EUR eller i motsvarande valuta Source: https://www.wildtorn…m/sv/promotions/cashback-bonus © WildTornado Casino
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Support Agent 5 No, you need to do your deposits from Monday till Saturday
And it will be added in Sunday
where does it say that in the offer?
now i see on the english version it says more
Support Agent 5 Players from Tornado Guild who didn’t use their welcome bonus or made at least 4 deposits are fully eligible for Cashback bonus
Patrik Lövqvist i didnt use the welcome bonus
Support Agent 5 Undoubtedly, from Monday to Saturday you make the best of your deposits to ultimately reach a reward reaping climax on Sunday with your Cashback Bonus! Source: https://www.wildtorn….com/promotions/cashback-bonus © WildTornado Casino
Patrik Lövqvist i see on the english version you have more information than on the swedish
that information you show me now is not available on the swedish version
its only this:
Cashback Tornador kan vara otroligt starka. De drivs av den allra yttersta enerigkällan och bryter sig igenom stadens gator med ösande regn och galet snabba vindar. Precis som en tornado, kan du plöja undan hindrena på vägen mot de stora vinsterna. När du går med i Tornado-gruppen, blir du utrustad med cashback-bonusar. Ju mer du spelar, desto större bonusar! TILLBAKA TILL KAMPANJER Insättning BONUSVILLKOR Cashback-bonus krediteras endast för riktiga spelade pengar. Spelare från Tornado Guild som inte nyttjade sina välkomstbonusar eller gjorde minst 4 insättningar har rätt till Cashback-bonus. Cashback-bonus ges ej ut om du har nyttjat någon del av välkomstbonusen dock. Cashback räknas som en viss procent med hjälp av denna formel: satsningar-vinster - nyttjade bonusar - avbrutna bonusar. Cashback krediteras i form av gratispengar med minsta omsättningskrav på x1. Cashback-bonusen kan hämtas varje söndag. Högsta uttagsgränsen av cashback-bonus är 1000 EUR eller i motsvarande valuta. Source: https://www.wildtorn…m/sv/promotions/cashback-bonus © WildTornado Casino
Support Agent 5 Sorry, dear Patrik
Patrik Lövqvist when you read that you cant think other than that the cashbackoffer is on sundays
that you should play on sundays to get cashback
it says every sunday you can get cashback..nothing about monday to saturday
Support Agent 5 So, in English version it means, that you need to make your deposits from Monday rill Saturday
Sorry, dear Friend, the cashback is Weekly, so the losses for the whole week are counted
Patrik Lövqvist so i cant believe the swedish version? do you think you act correct now? i deposit because i see a offer that gives me cashback if i play on sundays. Thats in the swedish version. Shouldnt i believe what i read at your site? Would you like to be treated like this?
do i have to write to ask gamblers and more review sites and give you bad reputation? now you act horrible.
i played long time, lost a lot of money...and you refuse to give me the cashback that you have written on the site that i will get if i loose
less can make you furios
do you really want problem over this Read
Support Agent 5 I am sorry, dear Patrik, but that is the rules of our casino
It is written in the rules of our casino, that you receive your Bonus on Sunday only when you deposit from Monday till Saturday
You can read it here : https://www.wildtorn….com/promotions/cashback-bonus
Patrik Lövqvist
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