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Wild Tornado Casino - Refused to credit AG Coin

REJECTED
Complaint Info
Disputed casino Wild Tornado Casino
Reason Bonus not given
Amount € 10
Emil_moto Romania
Posted on November 11, 2019

Hi

This Casino refused multiple times the bonus that was offered on AskGamblers: https:­//p­rnt.sc­/purvzt
It's only about 10 Euro bonus, however I feel scammed into registering, and then I was refused for no reason. T&C is clear.

They claim 'account wasn't registered via Askgamblers' site', which is a lie. I registered after clicking the 'Ag coin' button from the screenshot.
Then they ask me for proof .. I am confident I registered through AskGamblers even if they claim it wasn't the case.

My concern is that this Casino is also scamming AskGamblers by cutting the affiliate costs. If the system doesn't show the banner tag.

Regards,
Unhappy new customer

Posted on November 11, 2019

Dear AskGamblers team and EMIL_MOTO,

The AG Coin bonus is credited automatically to players who sign up at our online casino through the AskGamblers’ website. In this case, the player registered the account through another affiliate, the proof of which we have sent to the AskGamblers team via e-mail.

We value our players and affiliates and would absolutely never aim at deceiving any of them. Of course, had the fault been in our system, we would have issued the bonus manually. However, since the player did not fulfil the main condition for receiving the bonus, we could not do anything on our side.

We kindly ask the AskGamblers team to close the complaint, as we were acting according to the terms of the AG coin bonus and the players' arguments are not truthful.

Warm regards,
Wild Tornado Casino team

AskGamblers
Posted on November 12, 2019

AskGamblers Complaints Team has been provided with clear and undisputed evidence on behalf Wild Tornado Casino management that player registered in the casino from different affiliate website.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team has been provided with clear and undisputed evidence on behalf Wild Tornado Casino management that player registered in the casino from different affiliate website.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint.

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