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Wicked Jackpots Casino - Payment of winnings delayed

RESOLVED
Complaint Info
Disputed casino Wicked Jackpots Casino
Reason Delayed payment
Amount € 250
Posted on January 19, 2018

I won €250 on wicked jackpots and have yet to receive my money. I was contacted friday 12th jan to say my visa card would not accept the winnings therfore wicked jackpots banned my card and i can no longer deposit or withdraw with my visa card. They asked for my bank details which i supplied yet i have had no response and no payment from them, i even called there offices yesterday and no one could help. I have received winnings before to the same bank card so im not sure what they are doing!!

Posted on January 22, 2018

Dear @SUPER99,

We will be happy to investigate this issue and help you sort it out.
Please let us know your alias or e-mail address so we can allocate your account.

Thank you!

Sincerely,
Wicked Jackpots Casino Team

AskGamblers
Posted on January 22, 2018

Dear Wicked Jackpots Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Posted on January 22, 2018

Dear @SUPER99,

We have checked the information on your account and see that the issue has been resolved on 18th January and the withdrawal has been paid to your card.

As per the timeframe the funds should be in your account by the 25/01/2018.

Please let us know if there is still anything we can help you with or if you have any other issues with the transaction.


Sincerely,
Wicked Jackpots Casino Team

Posted on January 23, 2018

Winnings received with thanks!

AskGamblers
Posted on January 23, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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