I submitted a withdraw request by bank transfer on June 21. After the pending period and processing my.account showed that the withdrawal had been processed on JUNE 26.
I was told by support that I would receive the funds by June 30th. After not receiving my funds, I contacted support and they said my withdrawal was processed on June 30th! I received another email the next day saying that their bank wire system is down and they can only send my funds by Neteller or Cheque. I live in Canada, so NETELLER is not an option.
I have been waiting 12 days since my initial request, only to be told I have to wait another 10 days for the cheque. They have not responded to my last email asking for the cheque to be sent by priority mail and include a tracking number. This is not a good way to treat customers.
Please have manager contact me as I requested in my last email