Payment Delays

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

I am happy to report that I received the cheque in the mail today when I got home. This complaint can be considered resolved. Thank you AskGamblers for providing this useful tool for resolving these types of matters..

THE GOOD, THE BAD, and THE UGLY

THE GOOD:
The casino has told me that they have mailed out my cheque. They have also credited my account with a $25 bonus.

THE BAD:
They refused to send the cheque by priority mail, telling me it will take up to 20 business days (!) to receive it. I am stuck waiting and hoping that the cheque arrives with no way to track it.

THE UGLY:
I'm astonished at the lack of communication, delays and misinformation I was provided. I understand that technical issues can occur, but it is up to the casino to update the player in a timely manner. This was not done. It took them 12 days to inform me that my withdrawal will not be processed by bank wire, and an additional 6 days (!) to actually mail the cheque! There is also clearly too many departments in this organisation that do not speak to each other, resulting in these delays and misinformation.
Here's an example of this clear miscommunication:

June 26th: Email sent... no reply.

June 30th:
"Your withdrawal request was processed on 30th June 2015.
Your funds were then released via wire transfer"

Jul 1st:

"Please note that due to a technical issue in our system we are unable to process your withdrawal via wire transfer."

Jul 2nd:
"This is a confirmation email in regards to your withdrawal which was sent out on 30th June 2015 via Paypal"

I will update this complaint once I receive my withdrawal which I am told will be by July 30th. Note that will be 40 days (!) since my initial withdrawal request.

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