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NextCasino - Payment declined two times and delayed for three weeks

RESOLVED
Complaint Info
Disputed casino NextCasino
Reason Delayed payment
Amount $ 2500
NGVK91 Australia Message
Posted on April 7, 2017

Just recent ive won $2,500 about 3weeks ago on NextCasino ...so i decided to make a withdraw , before this ive had 2 withdrawal that ive made and thinking this time wont be much of a hassel .
But the casino has gave me a hard time on trusting them and there words, first week of waiting for the money to go through i have a supporters name Richard telling me my money went through and just waiting on hearing from me when the money gone through to my account . The end of the week witch is Friday i someone get an email saying my money has been reverse and so i went on my account its true what they said . i dont know why they do this but the same thing happen for the 2nd and this is the third week . they keep telling me that my money is through and it will take up to 3-5 working days or 2-4 workig days for the money to go through , they keep reversing my money back to my account when i never ask to and they will tell me that there has been an error . im very angry and frustrated , this is the third week now and i dont know whats gonna happen until friday i will hear from them. Usually they will wait until friday and they will tell me the problems why i haven got the money or why the money been reverse back. its really unfair and very unprofessional, i never cheats or use fake money to play . Each dollars i spend are my hard working money and i happen to win some back and already ive got hard time just recieving those money. its onli $2500 what if the amount is larger. Can u pls help me with this .. Im really worried that they wont pay me . Its been dragging too long now and ive got a really bad feeling

AskGamblers
Posted on April 10, 2017

Dear NextCasino,

Please let us know if there's some update regarding this case.

Posted on April 11, 2017

Hi,

Sorry for the late reply. This is an Australian bank transfer which we processed a long time ago. There was an error with the payments provider "Inpay", which bounced the funds back to the player's account. The player then initiated a new withdrawal which was also processed by us immediately. We have contacted the payments provider again and they have informed us that the 2nd withdrawal attempt went through.

It would be great if the player could confirm here that he has finally received the transfer. If not, we will of course contact the Inpay again to investigate further. Please rest assured that this is not us being unwilling to pay the player. As always, we process everything within a day. This is a technical issues with the company (Inpay) that handles Australian bank transfers.

Best regards,
NextCasino

AskGamblers
Posted on April 15, 2017

Dear @NGVK91,

Please make sure to update your complaint accordingly and confirm whether you have already received the payment or not. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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