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Webby Slot Casino - Unjustified ''duplicate accounts'' accusations

REJECTED
Complaint Info
Disputed casino Webby Slot Casino
Reason Verification issues
Amount € 70
Inactive user
Posted on May 21, 2019

Dear AskGablers team,

Yesterday, I found out about your AGCoin, and decided to use it on casino Webby Slot.

I made a registration, claimed a 10 Euro and managed to win over 70 Euros.

I contacted their Live Chat support team about what to do next. They said that they need additional information about AGCoin, and that they will be contacting me on my mail adress. Today I received email that my account was duplicate and that I have created one before already. After I asked them for clarification, they responded that there was created an account with same email provider (@seznam.cz) Which is the number 1. Email provider in Czechia.

After further communication, I found out that the only reason they think that my account is duplicate, is becouse of the similiar password and Email provider that is used by a majority of Czech people.

There weren't same IP adresses, Physical adresses, same names or any personal informations that were same as mine. Not even from my relatives, since no one is playing casino games from my family.

Posted on May 21, 2019

Dear @AskGamblers team,

We've just provided you with all the evidence by email. Please, let us know what is your opinion in this case.

Thank you for cooperation!



Sincerely,

WebbySlot casino team

AskGamblers
Posted on May 23, 2019

AskGamblers Complaints Team has been provided with valid evidence on behalf the management of Webby Slot Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #4.5

4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.


AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, player breached AskGamblers Terms multiple times therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

AskGamblers
Posted on August 26, 2020

AskGamblers Complaints Team has been provided with valid evidence on behalf the management of Webby Slot Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term #4.5

4.5 Your Account must be registered in Your own, correct, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be “Duplicate Accounts“. We may close any Duplicate Account (but shall not be obliged to do so). If we close a Duplicate Account:
4.5.1 all bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by You;
4.5.2 we may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
4.5.3 we may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.


AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, player breached AskGamblers Terms multiple times therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

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