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Webby Slot Casino - Proof of deposit €100 not accepted

RESOLVED
Complaint Info
Disputed casino Webby Slot Casino
Reason Verification issues
SStockner Bayern
Posted on April 13, 2021

Webby slot not able to verify my correct proof of deposit

REJECTED: This page is visible only to you.

COMPLAINT INFO

Disputed c

Webbyslot asked me for a proof of one deposit of 100€ on 2.03.2021 via Bank Transfer. The screenshot has to show the date and amount and time of the deposit.

I have sent them a screenshot of my bank account showing the processed transaction.

But they don't accept it. They cannot understand that my bank... German bank ... has processed the transaction one working day later. So i made a deposit of 100 EUR into the webbyslot Casino on 02.03.2021 after 3pm. Every transaction after 3 pm is processed by the German bank one working day later. And the time of the deposit is never shown on my bank statements. That's impossible to proof.

That means of course that the date of deposit and the date on my bank statement can never be the same. Which is against the rules they say. What can I do to verify my account? The bank deposit was processed correctly by my bank.

By the way my account balance is zero. I have not won anything.

Posted on April 15, 2021

Dear SSTOCKNER,

We are sorry for such an unpleasant situation. However, we are here to clarify things out for you as well.

According to our Policy, all the players in our casino are required to verify their account before the first withdrawal, including the payment method that was used to make a deposit. The player was asked to provide a screenshot of the deposit made 02.03., but unfortunately the information that was provided us with didn't match the information that was required.

After receiving an email from the player and an explanation of such a difference in details, it was forwarded to the Finance department and the decision was to accept the player's explanation.

We would like to note that we have already informed the player that his account is currently verified. We have also provided all the information to the Askgamblers team so they can evaluate them.

Sorry for all the inconvenience that was caused to you.

Sincerely,
WebbySlot casino team

AskGamblers
Posted on April 15, 2021

Dear @SStockner,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SStockner Bayern
Posted on April 16, 2021

I consider the issue resolved because my account seems verified now.
Thanks
Kind regards

AskGamblers
Posted on April 16, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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