Webby slot not able to verify my correct proof of deposit
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Webbyslot asked me for a proof of one deposit of 100€ on 2.03.2021 via Bank Transfer. The screenshot has to show the date and amount and time of the deposit.
I have sent them a screenshot of my bank account showing the processed transaction.
But they don't accept it. They cannot understand that my bank... German bank ... has processed the transaction one working day later. So i made a deposit of 100 EUR into the webbyslot Casino on 02.03.2021 after 3pm. Every transaction after 3 pm is processed by the German bank one working day later. And the time of the deposit is never shown on my bank statements. That's impossible to proof.
That means of course that the date of deposit and the date on my bank statement can never be the same. Which is against the rules they say. What can I do to verify my account? The bank deposit was processed correctly by my bank.
By the way my account balance is zero. I have not won anything.