Complaint #28 Webby Slot Casino

Delayed payment after account closure

By lonnie

4 years ago

Message on forum

Hello,

two weeks ago Webbyslot restricted access to their website for players from my location.

A few days later I received this email:

"Hello,

With longing in our hearts, we inform you that players from Germany can no longer play at WebbySlot Casino.

If you have any available funds, please contact support@webbyslot.com.

We appreciate the time we spent together, but unfortunately, it's time to say goodbye.

Take care!"

So I immediately send an email and asked for a payout of my remaining balance (3,932.67 EUR). I also submitted my documents, bank details, bank statements and other stuff they asked for.

Since then, they have been delaying the payout. They say they have to do "additional checkings" and that the whole process would take "a bit longer." Whenever I ask for an update they say that I should just "wait a little longer".

Meanwhile I read on the biggest German-speaking betting platform that other customers already received their money a week ago.

I can't accept that they keep delaying my payout while other customers have already been paid a long time ago.

I hope AskGamblers can assist to help me receive my funds.

Thank you very much.

Disputed Casino Webby Slot Casino

Reason Delayed payment

Amount €3932.67

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

lonnie

• 3 reviews

4 years ago

Update: I can confirm that I received the money today.

Thanks for your cooperation.

Webby Slot Casino

• Representative

4 years ago

Dear LONNIE,

We want to let you know that your withdrawal request has already been transferred to our Finance department. We will contact you as soon as the transaction is confirmed and the funds are paid. We want to assure you that additional checkings and verification are standard procedures before withdrawal and you do not need to worry. Moreover, you have been informed today that your request has been submitted and the funds will be paid soon.

We hope for your understanding!

Regards,
WebbySlot casino Team

Webby Slot Casino Complaint Stats

Resolved 9 / 9

Avg. Amount $1,845

Avg. Complaint Duration 4 days

Avg. Response Time 1 day

Webby Slot Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Webby Slot Casino Complaints

See all complaints for this casino

Waiting for the payout 5 days already

Hello,

I am waiting for my payout since Saturday.

Withdrawal was made at Saturday, than in Monday I’ve received e-mail (attachment 1) that request for withdrawal is approved and money will be shortly at my account. Today is Thursday and still have no money.

Support have to wait because of technical problems (attachment 2).

This withdrawal is only about 12 % of money which I want to withdraw. In this tempo I can’t imagine when receive all of my funds. I’ve made withdrawal request for the rest of my money yesterday.

Resolved

€4,867

Delayed withdrawal with no result

Hello.

I don't know if you can help me but my friend told me to file a complaint here cause we thing something's wrong here on Webby Slot.

Who am I - a guy who plays mostly table tennis and I've played there for a week - deposited twice 1. 800PLN 2.1200PLN, first on 06.05, second on 08.05. I've played there for that time and on 10.05 I've tried to withdraw 5741PLN which has been rejected - Triple deposit wagering is required (394 PLN bets left) - so I've played few more bets and on the same day 10.05 I have made second withdrawal request for 7461PLN and I wait from that day with constant talk on live chat and stupid answers about provider checking me so it's not their fault. I can't stand it any longer. I've even deposited third time low amount 500PLN on 12.05 to play bit more but I stopped on 1726PLN in balance on my account - didn't make second request cause I don't want any more ways for them to delay or decline me.

They are telling me that on their site withdrawals over 1k euro are up to 72h... Yeah, well...

I don't have much screen of live chat but I do got all thing about my account with transaction history and yesterday's email from them which goes -

Hello,

We are contacting you regarding your withdrawal request.

Let us inform you that your withdrawal request has not been cancelled, it is still being processed.

Your bets are verified by the provider, but do not worry, as this is a normal security procedure, but it takes some time.

Once the verification is over, your withdrawal will be processed

If you have any additional questions or need help, please contact us. We are always ready to help you!

Regards,

WebbySlot casino team

Screens for proofs attached below:

Transaction history and verification site

Bet History: as you can see, limits hit me like a truck.

Live Chat from 16th day (26.05)

Today is 26.05 and its 16th day of waiting... If it's true I can wait bit longer but It just seems shady as hell.

Please tell me what should I do? Should I wait more?

Resolved

zł7,461

Proof of deposit €100 not accepted

Webby slot not able to verify my correct proof of deposit

REJECTED: This page is visible only to you.

COMPLAINT INFO

Disputed c

Webbyslot asked me for a proof of one deposit of 100€ on 2.03.2021 via Bank Transfer. The screenshot has to show the date and amount and time of the deposit.

I have sent them a screenshot of my bank account showing the processed transaction.

But they don't accept it. They cannot understand that my bank... German bank ... has processed the transaction one working day later. So i made a deposit of 100 EUR into the webbyslot Casino on 02.03.2021 after 3pm. Every transaction after 3 pm is processed by the German bank one working day later. And the time of the deposit is never shown on my bank statements. That's impossible to proof.

That means of course that the date of deposit and the date on my bank statement can never be the same. Which is against the rules they say. What can I do to verify my account? The bank deposit was processed correctly by my bank.

By the way my account balance is zero. I have not won anything.

Resolved

Deposited funds did not show in casino

I deposited money from pasafecard e-wallet to webbyslots casino but money didnt show in casino and money was counted from my wallet. I did conplain in webbyslots but they are still telling me i have to wait and nothing alse. They also find out where is the problem /witch is on webbyslots side/ but i still also have oo wait.
Why should i be waitng if i prove money left from me to casino and if they have some technical issue? They also told me it can take severals days to solve it.

Resolved

€20

Waiting for my withdrawal for more then 10 days

Hello, i have made 2 withdrawalls one of $2000 Canadian more then 10 days ago and another one 7 days ago for the amount of $3000.00, i have not yet received any withdrawall, i gave them screenshots of my 2 bank accounts one is the national bank and the other is scotia bank for proof i never received the money, i have received 2 password for when i receive the email to deposit the money in my bank account, the problem is i never received the email request, i have been talking to chat every day since last week the only thing they are saying is that is has been sent from there part and they say to verify with my bank wich i did and my bank never received the request for the withdrawall. what am i supposed to do there is no resolution that is been taken, this morning i have talked to chat and now i see i do not have the chat button anymore, i doubpt i will receive my money can you please help me my email address is: [email protected]

Resolved

$5,000

Withdrawal declined due to alleged violation of terms accusations

Hello, some time ago I registered to Webby Slot Casino. They had total of 6 welcomebonuses and I used them all. With the last bonus I won approximately 1000€. I verified my account and everything went fine, after that I withdrawed the money. I didnt break the bonus terms or anything. After couple of days I received next message:

Dear Eemil Aleksi,

We are writing to inform that you have violated the following rules and don't have an opportunity to continue playing in our casino.

Our security department have detected that you have a duplicate account. According to the rules of our casino, it is forbidden to create more than one account (https://webbyslot.com/en/static-texts/terms-and-conditions P. 13.1; 4.5).

Also, we have noticed that you are abusing our casino bonuses. As stated in P.9.3. ( https://webbyslot.com/en/static-texts/bonus_terms ), bonuses can be received only once per person, per household, per address, per mobile phone, per shared computer and per shared IP address ( P.9.3. https://webbyslot.com/en/static-texts/bonus_terms).

Therefore, your winnings received while playing with bonuses in unfair way we're forfeited according to p. 9.20 ( https://webbyslot.com/en/static-texts/bonus_terms ).
At the moment, you are able to withdraw your last deposit in the amount of 200 EUR. After the successful cash out, your account will be permanently closed for breaking the rules mentioned above.

Best regards,
WebbySlot casino support team

I do not have duplicate account. I heard about this casino first time the same time I registered to there. And I dont understand how can I abuse their casino bonuses, while I was playing their welcomebonuses. I have no clue why they say I have duplicate account etcetc.

Resolved

€1,000

Not able to request payment withdrawal

Dear Askgamblers Team,
There is something really fishy about Webby slot and I am quite surprised that it is listed as 'certified' with a very good rank and reviews. Before I found out about the fishiness, I decided to open an account and take the bonus offer based on what I read about the casino here. So I deposited $50 and got the 100% bonus at 40 times bonus amount ($2000 wagering requirement). Bearing in mind all the terms including $1 max bet and a list of restricted games I managed after many hours to clear the wagering req. and ended up with $375.5 real money balance. I didn't touch the free spins then.
I requested a withdrawal to my e-wallet (same which I deposited from) of $375. It was submitted but after going back to the home page I noticed the amount listed near to my profile as $375.5, I once again attempted the same withdrawal and got the message that my balance was insufficient so I assumed all went well the first time. I did ensure that the bonus was completely cleared.
I decided to check out the free spins, got 20 and ended up with $1.24. Now when I checked the wagering on it I noticed that $2000 was added to the new amount of $49.6 (1.24*40) and it states total wagering: 2000/2049.6. What is the $2000 which was completely cleared before playing the free spins doing there and I noticed that my balance now stood at $376.74! I got on to live chat to enquire about my withdrawal and was informed that I needed to submit certain documents so I informed the agent that I didn't receive any email or notifications about this. Although I told her that I didn't have a problem with submitting my documents (passport info and e-wallet screenshot requested) she still kept going on and on about the terms. I told her I mentioned it because I didn't receive any email request for docs. then she wrote that they request it after players cancel their withdrawal; this makes no sense (I have pics of the chat). Within minutes I submitted my docs. then got an email that my withdrawal was rejected with no reasons provided. When queried on chat, the agent said it was automatic and I should check my profile. Here I saw that it was rejected because I had to verify my account although the documents were pending verification! I think my withdrawal request should have been pending. So I got on to chat again, no help whatsoever. When I enquired about my wagering being at 98% completed and the $2000 added to the wagering of my free spins the agent said I should cancel the bonus and insisted that my real money was $375.5 and bonus amount at $1.24 but I was weary about doing this due to the 'beating around the bush' from her and being unable to even get my withdrawal request submitted. About an hour later I got an email that my documents were accepted and my account verified. I once again attempted to make a withdrawal of $375 of my real money balance and got a ridiculous message about awaiting current withdrawal limits when I can clearly see min: 20$; max: 4000$ (shot attached, saw it a few times). Gosh, $375 is chicken feed, yet this casino is acting greedy, corrupt and trying not to pay up. To make a long story short about this sketchy outfit before I end up typing pages about my experience with Webby slot...I need my perfectly legitimate and hard won real money winnings to be processed. I submitted the necessary docs, followed all the rules now pay up Webby slot!

Resolved

$375

Unjustified ''duplicate accounts'' accusations

Dear AskGablers team,

Yesterday, I found out about your AGCoin, and decided to use it on casino Webby Slot.

I made a registration, claimed a 10 Euro and managed to win over 70 Euros.

I contacted their Live Chat support team about what to do next. They said that they need additional information about AGCoin, and that they will be contacting me on my mail adress. Today I received email that my account was duplicate and that I have created one before already. After I asked them for clarification, they responded that there was created an account with same email provider (@seznam.cz) Which is the number 1. Email provider in Czechia.

After further communication, I found out that the only reason they think that my account is duplicate, is becouse of the similiar password and Email provider that is used by a majority of Czech people.

There weren't same IP adresses, Physical adresses, same names or any personal informations that were same as mine. Not even from my relatives, since no one is playing casino games from my family.

Rejected

€70

Unfairly removed €160 of winnings after cancelling fully lost bonus

Dear Askgambler team,

i made a deposit in webby slot of 50 euro on 13.04.2019.
And took 100 percent bonus of 50 euro...

and i played and loss the money... and 81 percent wagering i finished.

then i reach the level in webby slots casino they use phase (phase 1) i reach then they credited to me 180 free spins for betsoft slots.....

daily 30 spins they are credited...

today 17.04.2019 i got 30 free spins and i play betsoft slot Magic Shoppe slot and won 20 euros....
and for 20 euros the wagering is 1984 euros...

then i play pragmatic play extra juicy slot and my balance goes to 160 euros...

then i got two wagerings...

one is phase 1 free spins wagering.

and

one is for first deposit bonus that i loss all the money and the wagering was not completed but still it was available to wager. but i think my first deposit welcome bonus wagering is no use because there is not a 1 cent available.. thats why i cancel my first depisit bonus wagering because there was no bonus money....

when i cancel my welcome bonus wagering suddenly its dissappeared my balance of 160 its showing 1 euro only ...

then i chat with the agent they told me if cancel any bonus all the bonuses will be cancelled....

i checked their all terms and conditions there is not written anywhere like if cancel any bonus all the bonuses is cancelled...

i check their terms twice not a single place written that if cancel any bonus and all the bonus will be cancelled...

and if they cancel my bonus then why still wagering requirement available for free spins in my account and 1 euro also available..

if there is one bonus cancel why they left me 1 dollar then they should remove all money and my account balance should be zero...

i attach the file below..
i chat with their agents they dont know their own casino terms...

i want my bonus money back..

and i hope someone senior and professional person from webby slot casino solve this issue....

even their chats peoples dont know anything... i asking something they telling something.

plz askgambler team help me for this issue..

Thanks

Resolved

€160