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Wallacebet Casino - Missing bank transfer withdrawal

RESOLVED

Complaint Info

Disputed casino

Wallacebet Casino

Amount

€ 500

Posted on May 18, 2022

Dear Askgambler team,

on 10.05 I made a withdrawal of 500€ using the bank transfer method. I was told the withdrawal was already paid but after 1 week I still haven't received the money in my bank account.

I have received a mail that I should contact my bank without any proof of payment by the casino as they claim they made the payment. (Obviously not!)

The profile verification took over 1 month and now they also stalling the withdrawal with fake statements!

There are a lot of claims on different casinos of the Campeon group with the exact same issue. That can't be a coincidence!

Please help me since it's pathetic how players are treated here!

Posted on May 21, 2022

Dear AG Team & BRIANS,

We would like to inform all parties that the complainants withdrawal has already been processed successfully and now he bank is responsible for crediting the amount to his bank account. If the complainant has contacted the bank and they cannot locate funds (the specific amount withdrawn) then he can request the transaction ID from our support staff in order to provide it to his bank.

Once more, the bank is now responsible for crediting the amount to the complainants bank account.

Kind regards,

Wallacebet Support Team

Posted on May 22, 2022

You're support isn't even answering my emails, what are you talking here?

NOT the bank is responsible for crediting my money, YOU are responsible for that, what is that for a logic? I NEVER had any problems with a payout with any provider and you want to tell me that it's a problem of my bank?

Please upload here an official document, signed of your bank for the transaction, not only the transaction ID or else you can't proof anything!

I already contacted MADRE – Malta Alternative Dispute Resolution Entity because of the scam you are doing here and if that goes on I will search for other players you are scamming and we will start a class action about your casino and Campeon Group in general!

AskGamblers
Posted on May 22, 2022

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body/ADR and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's/ADR's final decision on the case, we will comply and mark this complaint accordingly.

AskGamblers
Posted on May 24, 2022

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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