Wallacebet refuses to compensate
A decision was made in my favor by MADRE (Maltese Alternative Dispute Resolution Entity) but Wallacebet (L.C.S Limited) still refuses to compensate a total amount of EUR 1,426.64 which was incorrectly confiscated from my account.
Quote from the decision made by MADRE:
"To conclude, the Respondent wasn't justified in his action and the Complainant has a valid claim
for a refund.
Therefore, MADRE follows the argumentation of the Complainant.
7. Decision
MADRE accedes to the submissions of the Complainant. The submissions made by the opposing
party could not convince the arbitrator and are therefore rejected.
According to MADRE’s Rules of Procedure in conjunction with Sec. 10 (2) of the MGA ADR
Directive, all decisions regarding an overall value of the claim below EUR 5.000 are binding on the
Respondent. All decisions regarding values above this amount are generally non-binding."
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