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Royal Vegas Casino - Waiting on 2 withdraws 6000 and 8000 CAD

UNRESOLVED
Complaint Info
Disputed casino Royal Vegas Casino
Reason Delayed payment
Amount $ 14000
Posted on October 20, 2014

I am still waiting on two withdraws from Royal Vegas Casino,

after my first attempt to do a withdraw (10days ago) I wasn't asked to send the usual information (credit card, passport...),

I did another withdraw for 8000CAD couple of days after .

I received email confirming my requests but again wasn't asked for any papers.

I called and was asked to send documents in order to get payed.

Send everything,
calleed again and was confirmed my withdraws were approved.

I am still waiting on them and hope to see this complaint solved really soon .

Julien

Posted on October 21, 2014

Hi Julien

Please mail me your account details to [email protected]­for­tun­elo­ung­e.com so I can see what is going on.

I will get back to you as soon as possible.

Regards

Wim

Posted on October 21, 2014

I just emailed you my account details.
Thanks

Julien

Posted on October 22, 2014

Hi Julien

Your withdrawals have been processed and you should receive it within 7 business days.

We sincerely apologise for the delay in payment.

Regards

Wim

Posted on October 23, 2014

I will close the complaint as soon as I get the withdraws.

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