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FortuneJack Casino - Waiting 6+ days for 1,66 BTC payouts

RESOLVED
Complaint Info
Disputed casino FortuneJack Casino
Reason Delayed payment
Amount BTC 1.66
Posted on March 22, 2018

meanwhile 6 days have passed, in which my payouts are pending
at the beginning it was said 1-2 hours
then up to 72 hours
meanwhile it means, just wait, because you wait for the answer from the security team

I understand the safety precautions, but it can not take that long. I am certainly not the only player, if I have to wait so long, then others probably wait even longer. that's certainly not the purpose of the fast cryptocurrency.

When I come across contributions, where someone had to wait 3 months for his money, that makes me shiver cold.

The support itself responds quickly, yet they are unable to make meaningful statements or actions ...

Maybe someone can help me here, at least to get reliable facts

Posted on March 23, 2018

Hi ALEXCRYPTOGOLD,

I have double-checked with our fraud control department. We are utterly sorry for the delay, there has been an overwhelming amount of withdrawals that made a bit harder to process all of them.

But have good news now, your withdrawal is now confirmed and funds should have reached your account already. Please confirm you are enjoying a win.

Cheers,
David.

Posted on March 23, 2018

Right now, so after 8 days and a few hours wait, finally get my payouts

Thanks to the Askgamblers team and Fortunejack support.

The case can thus be closed, provided that my future transactions will not last forever ;)

Posted on March 23, 2018

Thanks for your understanding and immediate confirmation ALEXCRYPTOGOLD. It's a pleasure to have a player like you on our website.


I have sent 15 free spins on your account as well. Enjoy your play and wish you luck.

Cheers!

ALEXCRYPTOGOLD Germany
Posted on March 23, 2018

Super thank you

In which game can I find the free games?

AskGamblers
Posted on March 23, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

FortuneJack Casino Complaints

  • 53 of 55 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 6,239 USD avg amount

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