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VulkanVegas Casino - Unable to withdraw my €1,050 winning

RESOLVED
Complaint Info
Disputed casino VulkanVegas Casino
Reason Delayed payment
Amount € 1050
alter87 Hungary
Posted on September 21, 2019

Hello,

Sorry, I use google translator. In the days I signed up for the casino. I had a deposit of € 250. I initiated a payment. Next came KYC. It was approved, everything was fine. They asked for my ID card, a photo of my bank card, and my Neteller account for payment. So KYC succeeded, my account status is Verify. I initiated a payout for my prize of € 1050. Then I received a message saying that they had been rejected, but that they did not explain why! I contacted customer service twice. The second time I was told to ask for a payment of 200 euros on my credit card. I told them my credit card can't accept money, I can only pay with it. Send my winnings to my Neteller account. I have not received an answer to this, except that some specialist will deal with my case and will notify me via email. But they do not notify me by email, if I do not look for them then they will not deal with my case. If depositing is so easy, then why payout is a problem when it's all.

Look forward to your help.
Thanks.

alter87 Hungary
Posted on September 21, 2019

I feel overwhelmed. According to the description on this page, payment to your Neteller (EWallet) account:
EWallets: 24 hours
Pending Time: 24 hours
0-24 withdrawal time frame

Incorrect information. Just informed the customer service that between 500 and 5000 euros for 5 days, excluding weekends and holidays. So from this point of view, the ASKGamblers demo page about the casino is not correct.

Why aren't real whitdrawal times shown?

alter87 Hungary
Posted on September 23, 2019

Finally, the payment of EUR 800 has been successfully completed today. It was a suffering for me in this process. Unfortunately, the information provided here at ASKGamblers regarding the payout time was misleading. I think it should be changed because the payment times mentioned above are not realistic. Thank you for receiving my prize.

AskGamblers
Posted on September 23, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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