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VulkanVegas Casino - Having problem with my payout

RESOLVED

Complaint Info

Disputed casino

VulkanVegas Casino

Amount

zł 350

COMPLAINT REFERRED BY AGCS PARTNER

Daily-freespins

Referred Complaints
2 years ago

Hello I have a problem with VulkanVegas. On 09/09 I ordered a payment from that day, the payment "in progress" is over 8 days of money still I do not have a lot of replies to emails or write that it is the postednik's fault and they cannot do anything and I have to wait.

Dzisiak no longer responds to my emails and on the live chat he says "please wait".

There was never a problem with them but recently they want to pay.

AskGamblers
2 years ago

Dear @Kiniax97,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

2 years ago

Hello, KINIAX97
Sorry you've faced issues with the withdrawal.
According to our records, the transaction 79584d­e0-­19e­8-4­7cf­-a6­2f-­d6d­44d­d85289 amounting 350 PLN was. not successful.
The money was returned to your gaming account.
Afterwards, we can see at least two successful ones:
871a9e­19-­259­7-4­d26­-99­22-­f88­3b6­064aad & a4643d­d7-­07a­7-4­558­-bf­f2-­bc5­a7d­131142

Kindly let us know if the complaint is still actual.

Thank you in advance!

Best regards,
VulkanVegas

AskGamblers
2 years ago

Dear @Kiniax97,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.