VulkanVegas Casino - Deposit successful from my side but not credited in casino account

Dear VulkanVegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, according to our records, the transaction amounting $10 was successfully credited on 18.01.2023 15:49:17 (UTC)

Dear player, if the issue is still actual, please kindly specify the disputed transaction ID (within the transaction history of Vulkanvegas).

Kind regards

Dear @princy2021,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Vulkanvegas ,

My ID 38883707
my deposit and bonus still not credited , Please check attached screenshot , deposit date : 10/02/2022,
add the deposit + bonus (10.31 $ with bonus 50 FS book of dead per spin 0.2$+wheel of fortune)

Dear Askgambler Team,

my deposit successfully done 10/02/2023  today 100 hours (4days) over still not credit deposit and bonus in my casino wallet, all screenshot I attached earlier massage , today again I join live chat vulkanvegas ,the CS asking all transaction details , I give all the details after they told me please wait few days excuses , kindly check why this much delay for deposit credit so bad experience. Please help.
chat details will uploading

Dear PRINCY2021
Please, check out your account

Kind regards

Dear Vulkanvegas,

kindly add the above I mentioned bonus also

Hello, all done.

Anything else we can assist you with?

Kind regards

Dear @princy2021,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Askgambler,

all bonus and deposit received thanks