Complaint #8 VikingLuck Casino

Delayed withdrawal of 299 EUR since March 13 2026

By gerg12ant7

5 months ago

I am submitting a complaint against Vikingluck Casino regarding an unjustified delay of my withdrawal.

On March 13, 2026, I requested a withdrawal of €299.00 via USDT (BEP20). As of today, the withdrawal remains stuck in "Under Review" status for an unreasonable amount of time.

I have contacted customer support, but I have only received vague responses without any clear explanation, timeframe, or resolution.

No specific reason for the delay has been provided, and my withdrawal has still not been processed.

This prolonged and unexplained delay raises serious concerns about the casino’s payout practices.

I kindly request AskGamblers to intervene and assist in resolving this issue, as I expect my withdrawal to be processed without any further delay.

Transaction ID: 191a9e6d-60ab-40ec-ae78-97dfd4664960

Thank you.

Disputed Casino VikingLuck Casino

Reason Delayed payment

Amount €299

Discussion

AskGamblers

• Support Team

5 months ago

Dear @gerg12ant7,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the VikingLuck Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

VikingLuck Casino

• Representative

5 months ago

Dear gerg12ant7,

Thank you so much for your patience.

We kindly ask you to provide us with the requested documents regarding the verification of your account through your Verification Tab in your profile. After verification is completed, please rest assured that you will receive your funds as soon as possible.

Thank you for your cooperation.

Best regards,

VikingLuck Team

AskGamblers

• Support Team

5 months ago

Dear VikingLuck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

gerg12ant7

5 months ago

The rules on your website state that payments are made within three days. Paragraph 6.15

VikingLuck Casino Complaint Stats

Resolved 7 / 8

Avg. Amount $1,945

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

VikingLuck Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 8 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

VikingLuck Casino Complaints

See all complaints for this casino

Waiting for withdrawal since March 14th

Dear AskGamblers Support,

Unfortunally i am trying to receive my cashout since the 14th of March, the total sum is 4000€.

I have been waiting for 3 months.

I already sent all verification documents via Email and through the website. The casino has still not verified my account.

I am not getting any valid support through live chat or email.

Why does this take so long?

I hope you can help me sort this out.

Kind regards

Chris

Resolved

€4,000

Unprocessed Withdrawal Request 2

Dear AskGamblers Team,

I am reaching out for your assistance regarding an unresolved withdrawal issue with this bookmaker. My withdrawal request was submitted on April 2nd, yet as of today 16 days later it still has not been processed.

According to the bookmaker’s own terms, withdrawal requests are to be processed within 3 business days. This condition has clearly been violated.

When contacting customer support via chat, I repeatedly receive inconsistent excuses sometimes they claim to have a high number of pending requests, other times they mention technical problems. Despite these explanations, I still have not received my funds.

Please find attached a screenshot of my withdrawal request as evidence.

Thank you in advance for your support in helping me resolve this matter.

Best regards,

Resolved

Kč5,536

1500 Euro Cashout on 10th March pending no Answer

I am waiting for cashout of 1500 Euro I made on 10.03.2026. It has been 1 month, I have asked Support Live and they say finance is working but nothing is happening. I dont get any response or email with information. I have been waiting for 1 month and support only excuses and don't solve the issue with my cashout, can askgamblers team maybe help me?

Resolved

€1,500

3000 Eur withdrawal hold back since 31 days

Dear Ask-Gamblers support,

I today am very sorry to bother you with my problem. I have an open withdrawel amount of 3000 € since over 30 days at VikingLuck Casino, unfortunally the support only response with same messages like "we have forwarded your request" since weeks. There was no asking for verification process until now. I tried to contact support via LiveChat and via E-mail, to my Mails I never recieved any responses, in LiveChat unfortunally only the same answer and excuses. I need help solving this issue, as I heard much complaint about that and want to solve mine.

Resolved

€3,000

Withholding payment since the 17th February

Good morning.

I hope you are well.

I have three withdrawals pending with VikingLuck, one from the 17th February and another from the 18th.

The total amount outstanding is €864.

The account is fully verified, and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Unresolved

€864

Withdrawal delayed for 7 business days

submitted two bank withdrawal requests with VikingLuck Casino:
– 200,000 HUF
– 100,000 HUF
As of today, both withdrawals have been under “verification / review” status for 8 business days.
I have fully completed the KYC verification process. All required documents were submitted and previously approved.
The casino support has been unable to provide any estimated processing time and only responds with generic messages.
I have not received any clear or transparent information regarding when my withdrawals will be approved or paid.
I believe that an 6-7-business-day delay for bank withdrawals without proper explanation is unreasonable.
I am kindly requesting AskGamblers’ assistance to help resolve this issue and ensure that my funds are paid

Resolved

Ft300,000

VikinkLuck Casino - Withdrawals late yet again

I’m having repeated problems with delayed withdrawals at VikingLuck.

Last week, my withdrawals were severely delayed beyond the time stated in their terms and conditions. Support agents kept asking me to “be patient” and said they were working on making sure this did not happen again. After I filed a complaint here on AskGamblers, those withdrawals were finally paid within 24 hours.

Now, one week later, I am in the same situation.

I currently have three pending withdrawals of €500 each (€1,500 total), which is the maximum number of concurrent pending withdrawals allowed on the site. According to VikingLuck’s own terms and conditions, withdrawals should be processed within 3 business days from the next working day after the request.

My oldest pending withdrawal is from 7 November 2025, with additional €500 requests on 8 and 9 November 2025. This means the 3-business-day timeframe elapsed on 12 November 2025. Despite this, all three withdrawals are still pending.

I contacted live chat multiple times on 12 November to check whether my withdrawals were on track to be processed within the stated timeframe. Each time, I received only stock responses such as “final stage”, “processing”, “any moment now”, and “please be patient”, but no confirmation of Approved status, no concrete timeframe, and no transaction IDs.

Nothing has changed on my side since the previous batch of withdrawals was paid last week:

I have not taken any new bonuses or promotions.

I have only placed normal wagers.

My account has not been flagged for KYC: on this site, you can only submit KYC documents if they request them, and I have attached a screenshot of the verification tab (taken today) showing that verification has not been required. Verification was also not requested when they processed my withdrawals after my previous complaint last week.

I am concerned that my withdrawals are repeatedly being delayed beyond the stated 3-business-day period, and that this is now a pattern rather than an isolated incident. One support agent even told me to email support to get a timeframe, even though the support email is handled by the same frontline staff who gave me generic chat replies. I have attached a screenshot of that exchange.

What I am asking for:

That VikingLuck honours its own stated withdrawal timeframe and processes the three pending withdrawals of €500 each (€1,500 total) without further delay.

For context, there is an additional €1,500 currently in my account balance. My intention is to withdraw this as soon as the current €1,500 has been paid, and then stop using this casino altogether, as the repeated delays are unacceptable.

Thank you for your assistance.

Resolved

€1,500

Withdrawal pending for a long time

I have three pending withdrawals that are overdue. The terms and conditions of the casino state that withdrawals are processed within 3 business days. That time has passed for all three withdrawals. I have enquired repeatedly but it is evidently clear that the agents are just giving me scripted answers. My first withdrawal request was made on October 29th, the second on October 30th, the third on October the 31st. This means that it is now the 6th business day since my first request and the 4 business day since my last request. As for verification, in this casino you only submit verification documents if they ask for it and they have not done so. I have attached screenshots of chats with agents. The total amount in dispute is €1500, comprised of three €500 withdrawals. The withdrawal method used in all the transactions is cryptocurrency. What is also frustrating is the fact that I still have a balance of €2000 that I want to withdraw but can't until these three withdrawal requests are processed. So please help me with this. I really can't wait any longer.

Resolved

€1,500