3000 Eur withdrawal hold back since 31 days

Dear AskGamblers Complaints Team,

I am writing to seek your assistance regarding an unresolved withdrawal issue with Viking Luck Casino.

On 13 September 2026, I requested a withdrawal of $37.00 via USDT BEP20. However, as of today, 9 October 2026, my withdrawal remains under review, and I have not received my funds.

When I check the withdrawal status on the casino's website, it displays “Under review” Despite the considerable time that has passed, my withdrawal has not been approved or processed.

Furthermore, I have sent messages to the casino regarding my withdrawal, but they have failed to respond to my enquiries. This lack of communication has made the situation even more frustrating, as I have received neither a satisfactory explanation for the delay nor a clear timeline for receiving my funds.

Transaction Details

Casino: Viking Luck

Withdrawal Amount: $37.00

Payment Method: USDT BEP20

Withdrawal Request Date: 13 September 2026

Transaction ID: 8cd9cf49-f929-49ae-9403-3082be5e8907

Current Status: Under review

Keeping a withdrawal pending for this long without a satisfactory explanation or response to customer enquiries is concerning and unacceptable.

Such delays can significantly undermine players' trust and confidence in a casino. Players should be able to withdraw their legitimate winnings within a reasonable timeframe. Prolonged delays combined with a lack of communication raise serious concerns about the platform's reliability and customer service.

I respectfully request that AskGamblers investigate this matter, contact Viking Luck Casino on my behalf, and assist me in obtaining a clear explanation for the delay and the release of my outstanding $37.00 withdrawal.

I am willing to provide screenshots of my withdrawal status and evidence of my attempts to contact the casino to support this complaint.

Thank you for your time and assistance. I hope AskGamblers will help ensure that this matter is addressed promptly and fairly.

Yours faithfully,

Dear AskGamblers Support,

Unfortunally i am trying to receive my cashout since the 14th of March, the total sum is 4000€.

I have been waiting for 3 months.

I already sent all verification documents via Email and through the website. The casino has still not verified my account.

I am not getting any valid support through live chat or email.

Why does this take so long?

I hope you can help me sort this out.

Kind regards

Chris

I am waiting for cashout of 1500 Euro I made on 10.03.2026. It has been 1 month, I have asked Support Live and they say finance is working but nothing is happening. I dont get any response or email with information. I have been waiting for 1 month and support only excuses and don't solve the issue with my cashout, can askgamblers team maybe help me?

Good morning.

I hope you are well.

I have three withdrawals pending with VikingLuck, one from the 17th February and another from the 18th.

The total amount outstanding is €864.

The account is fully verified, and I have had numerous previous withdrawals.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

I’m having repeated problems with delayed withdrawals at VikingLuck.

Last week, my withdrawals were severely delayed beyond the time stated in their terms and conditions. Support agents kept asking me to “be patient” and said they were working on making sure this did not happen again. After I filed a complaint here on AskGamblers, those withdrawals were finally paid within 24 hours.

Now, one week later, I am in the same situation.

I currently have three pending withdrawals of €500 each (€1,500 total), which is the maximum number of concurrent pending withdrawals allowed on the site. According to VikingLuck’s own terms and conditions, withdrawals should be processed within 3 business days from the next working day after the request.

My oldest pending withdrawal is from 7 November 2025, with additional €500 requests on 8 and 9 November 2025. This means the 3-business-day timeframe elapsed on 12 November 2025. Despite this, all three withdrawals are still pending.

I contacted live chat multiple times on 12 November to check whether my withdrawals were on track to be processed within the stated timeframe. Each time, I received only stock responses such as “final stage”, “processing”, “any moment now”, and “please be patient”, but no confirmation of Approved status, no concrete timeframe, and no transaction IDs.

Nothing has changed on my side since the previous batch of withdrawals was paid last week:

I have not taken any new bonuses or promotions.

I have only placed normal wagers.

My account has not been flagged for KYC: on this site, you can only submit KYC documents if they request them, and I have attached a screenshot of the verification tab (taken today) showing that verification has not been required. Verification was also not requested when they processed my withdrawals after my previous complaint last week.

I am concerned that my withdrawals are repeatedly being delayed beyond the stated 3-business-day period, and that this is now a pattern rather than an isolated incident. One support agent even told me to email support to get a timeframe, even though the support email is handled by the same frontline staff who gave me generic chat replies. I have attached a screenshot of that exchange.

What I am asking for:

That VikingLuck honours its own stated withdrawal timeframe and processes the three pending withdrawals of €500 each (€1,500 total) without further delay.

For context, there is an additional €1,500 currently in my account balance. My intention is to withdraw this as soon as the current €1,500 has been paid, and then stop using this casino altogether, as the repeated delays are unacceptable.

Thank you for your assistance.