Ag Awards

Gala Casino - Verification Problem

Complaint Info
Disputed casino Gala Casino
Reason Verification issues
Posted on August 9, 2014

I have a huge problem with withdrawing the money from this casino. Its been over a month now and after they have already asked me for verification documents nothing has been done yet.

They requested :
1) Passport Copy (Sent)
2) Utility Bill (Sent)
3) Visa Copy (Sent)

It is really frustrating since i have delivered everything that they have asked for. When deposits are made nothing is requested and they get my money anyway but when i want to cash in my winnings it takes so long. Please help them push them. Thanks

Posted on June 26, 2014

Dear @Nrossos,
Any update considering your complaint?

Posted on June 27, 2014

Nothing yet they are still requesting for 2nd and 3rd verification of addresses.

Posted on August 6, 2014

Dear Nrossos, we have been informed by Gala casino representatives that your account was finally verified on 4th of August. Please confirm, so we could close this case.

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