IndonesiaMenutup layar penuhI played in casinos vegas grande.
and I won $ 250 in free bonus no deposite.
then they asked me some documents to be verified.
I have submitted all the documents in the form of proof of identity id and a copy of a bank statement.
but they say if a copy of my bank statement is not valid
I also sent back a copy of the latest bank statement to them
but they always ask for a copy of the bank again until my account was closed and they said:
Dear Mr. Gonzzales,
We are contacting you from Grande Vegas Casino.
After reviewing the documentation submitted, your account did not pass our internal security checks.
A decision has been made to close your account. This decision will not be reversed.
As per our Terms and Conditions:
16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.
In the event a new account under your name is created, it will Also be closed.
I think they did not receive a copy of the document in the latest bank statement which I sent to them .
Hell me askgambler..