My payment of 800 is on backlog

Hello,

I made a withdrawal request of $100 a week ago, Grande Vegas Casino, they reject my withdrawal request and asked to me send the documents. I played here for 8 years and have never met any problems. But they blocked me.

I sent them all the documents. Passport and ID licence.

But just can't log in. No reason.

I think they should pay me before they decided to block me. I deposited about $200 and wanted to safe $100. How they can still have a licence? They should be closed as my account.

ID Alexa333

I can no longer view my account history. Recently, GVC declined a withdrawal. It claimed it was returning my deposit and keeping my winnings. However, I cannot see the history at all, and my last deposit was $111.11 and it only returned $98. I do not know what is going on and think a glitch may have occurred. I asked GVC to email me my account history. It said it emailed me a .pdf at least twice. I did not receive the emails with the .pdf -- which also may be a glitch. It is difficult to tell without the history. The resolution I am seeking is to have GVC restore my account history and send me an email .pdf with my account history.

I have had this happen twice now, when I first signed up and now, I made deposits and conveniently won nothing but I get 150 dollars on Fridays because of my deposit and daily free spins. The 150 dollars requires a ridiculous 9,000 dollar playthrough then the free spins don't get you anything so they gave us 13 dollars on Friday the 13th. I don't recall the playthrough but you know it was something they don't expect or want you to get. Max withdrawal was 250. I got the playthrough and tried to withdraw 245.00 so of course I get denied with the reason I used consecutive free bonuses, those bonuses weren't free, I paid for them by depositing.

I wouldn't have been able to use them had I not deposited. I want my winnings. They did this with my initial 180 I won when I first signed up and now this. Or they can refund my deposits and close my account. I am sick of them stealing our money and our winnings.

Grande Vegas casino has blocked my funds. There is no way to make a conclusion. Contacting the support team did not give any results. All conditions of the coupon are met in full and without violations. I ask you to help me in obtaining my winnings. I do not know the real reason for this attitude towards me as a gamer, and I would like to understand this issue with your help. My claim 65 usd.

3 months ago I won their bonus. I have 179 usd after completing wagering requirements. When I send my passport they it was cropped, I accept that.

Second time when I send passport with out cropping and holding passport to my face, that time they say they cant see corners of id, and they say small difference in addressee proof (my place is Kozhikode which is also know as Calicut) that's was difference....

Then they request my license and a pic holding license I send with visible all things, then they give me reason that in my license last name not showing only showing initial (In Indian license they don't write last name)

Again they ask passport, this time I go bank and clear small difference in address, (even having lockdown here) then I borrow my friends u iPhone, took passports high resolution pic and holding passport. Now I speak to customer care she say I am not holding passport to my face. My whole body and passport details clearly visible there..

Now I am waiting reply from documents team, I hope they wont insult me this time.

I have all proof with me any players who want to see I will show u guys.

I am requesting to all players.