Royal Vegas Casino - Verification troubles

posted on October 12, 2016.

Hi I won $1300nz 2 weeks a go at Royal Vegas they asked me for ID as u do not drive and don't have a up to date passport I sent in other doc clearly stating my name date of birth etc they asked me to send photo ID of me with my birth certificate in which I have done so I also sent in photo ID of me and my NZ citizen paper which is a llegal doc which comes from department of internal affairs. I have been waiting 2 weeks sending documentation at there request not sure what else I can do can you plz help

posted on October 14, 2016.

Royal Vegas keep putting my winning bk into my casino account I have sent three clear photo IDs with legal documentation and my bank account statements with name and address and also my visa card front and back clearly showing transactions I will not lay down and just take this so I'm forwarding my complants plus details ofcorrespondence and and proof of identity to NZ gambling commission to look into Royal Vegas and the legality's of its performance.

posted on October 14, 2016.

Hi Jacqueline

Your documents have been verified and your withdrawal was processed for payment today.

Payment will be made to card ending 2916.

We apologise for any inconvenience.

Fortune Lounge

posted on October 14, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.