Unfair account closure regarding bonuses that i never took

Velobet has closed me out from playing casino, betting, or withdrawing my money.

I was happy with the website and the service. But after betting one bet and winning in the casino, they have now closed me out and keeping the reason to themself.

My verification went smoothly, both address and identification, and even the video I had to send to them. I was happy with everything, but after I wanted to withdraw my balance, which is 1582,50€, the problems started.

In the emails, they tell me that there has been an investigation going on in my account. But they hide the reason and have given me the same answer for 11 days now. (email and live chat). It's starting to get really frustrating as nothing is moving forward. And I'm also starting to worry that I won't get my money. I'm in need of help.

I request that Velobet release my balance of €1,582.50, or provide a clear explanation with evidence why my withdrawal is blocked.

How should I move forward?

Hello,

I am facing a problem with the verification of my account when I tried to withdraw funds, which has been dragging on for 6 months. Here is what I have encountered:

I did not receive any email notification regarding the investigation and the blocking of my account.

They do not read my emails and do not want to help me.

When I try to inquire about the situation, they either say they cannot provide any information or simply close the chat, leaving me unable to do anything.

It has been more than 6 months since the account was blocked, and they have done nothing to resolve the issue.

I assure you that I have not violated any rules at this casino, which has decided not to pay me my money. I was simply playing and placing bets, and when I decided to withdraw my funds, my account was blocked.

The customer support here is terrible. I have waited far too long, received no information, and despite offering to cooperate in any way, no one is listening to me.

I can't give the exact date of the block; I don't remember it, but it was more than 6 months ago because I waited 6 months for the unblocking, but nothing happened.

I decided to play, and when I tried to log in, my account was blocked.

I was betting on sports and maybe played a little in the casino.

I didn't use any bonuses

I won some money on the casino, but they blocked my account and told me they aren't giving me my money. The live support said I can't do anything about it. The twiter account and discord account laughed and mocked me. Several people have complained that velobet logged them out and reset their verification process. If they did that to me I wouldn't have a problem but they closed my account with my details on there with money on there without reason...Please fight for the people askgamblers.

Good Evening.

I opened an account a few days ago. I uploaded my ID and the selfie they asked for and they accepted it.

I made a small deposit with LTC and a few days ago I requested a withdrawal but they canceled it.

They asked me for proof of residence. I sent them the electricity bill and they canceled it because they wanted it in English.

I don't have anything in English because all my bills are in Greek.

The only thing I found is the bank statement which, as they told me, they accepted it, but for some reason, they didn't accept it and they sent me the same message again. I sent them emails but they didn't reply.

Now they won't let me do anything on my account, not even play slots.

You can also see it in the screenshots.

I have 340 euros in my account and I want to get them.

I need your help.

Thanks!

Registered at this casino. I started making bets in small amounts, went in and played casino slots.

The next day, betting and games in the casino were prohibited, and verification was requested. I successfully passed verification and checked whether they opened the opportunity for me to place bets and play in the casino, but no. I wrote to support and received an answer that my account was under some kind of investigation for half a year. This is some kind of nonsense in general, I didn’t even have time to play much of anything and didn’t win anything.

They completely closed my ability to place bets and play in the casino and told me to wait for further notifications, while they refused my request to withdraw my money.

I ask the forum to sort out this situation. Thank you.

I won on velobet at Oct 30.

I verified my account and ordered 2 withdrawals.

Both transactions have successful results on Velobet but I didn't receive them.

I asked live chat and they confirmed me they sent it to my Ethereum address ...d27d. I checked but no money was received.

Live chat told me to wait for email but email support talking about deposits and doesn't understand me.

Please help

I verified my account at velobet casino but when I tried to withdrawal to my neteller account it writes unsupported currency.

I spoke with them with email because there live chat not working. I have to say that I like this casino.

I hope askgamblers can help me with this, maybe that's not a big problem but 2 days now I can't withdrawal.