Complaint #15 Velobet Casino

investigation 6 months

By lololita5

1 year ago

Hello,

I am facing a problem with the verification of my account when I tried to withdraw funds, which has been dragging on for 6 months. Here is what I have encountered:

I did not receive any email notification regarding the investigation and the blocking of my account.

They do not read my emails and do not want to help me.

When I try to inquire about the situation, they either say they cannot provide any information or simply close the chat, leaving me unable to do anything.

It has been more than 6 months since the account was blocked, and they have done nothing to resolve the issue.

I assure you that I have not violated any rules at this casino, which has decided not to pay me my money. I was simply playing and placing bets, and when I decided to withdraw my funds, my account was blocked.

The customer support here is terrible. I have waited far too long, received no information, and despite offering to cooperate in any way, no one is listening to me.

I can't give the exact date of the block; I don't remember it, but it was more than 6 months ago because I waited 6 months for the unblocking, but nothing happened.

I decided to play, and when I tried to log in, my account was blocked.

I was betting on sports and maybe played a little in the casino.

I didn't use any bonuses

Disputed Casino Velobet Casino

Reason Account closure

Amount $760

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

lololita5

1 year ago

I received the money and the account was closed, I'm glad, thanks to everyone, we can close this dispute as resolved
Thanks Velobet Casino and AskGamblers

lololita5

1 year ago

im sent video, I'm waiting for verification

Velobet Casino

• Representative

1 year ago

Dear AskGamblers Team,

Thank you for your cooperation.

We requested video verification, and once the user successfully completes it, they will be able to withdraw the funds.

Best regards,

Velobet Casino Complaint Stats

Resolved 11 / 12

Avg. Amount $1,605

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (255)

Velobet Casino Complaints

See all complaints for this casino

Withdrawal delayed 170 euro

I did create an account to the website, fully verified myself
- Deposited first 100 euro or around this sum to test the casino
- Asked for extra kyc which i sent fast (max 1 hour) and received my withdraw the same day
- I receive 30 free spins daily, i ask in chat if they have any wagering which has to be done or anything like that
- They say no, i make like 6-10 euro out of them i dont remember exactly
- I deposit 150 euro, which i fully waggered once and also made profit around 10 euro, in total my balance was showing 170 euro
- Wanted to withdraw, i got asked again for more kyc, which i completed fast and got their mails that everything is all right
- I try to withdraw, withdraws are now blocked, i ask support, they have an investigation going on on my account for "safety" reasons.
- Of course i had no problem and asked how long does it take, they said up to 6 months
- I do not find this fair that my money to be blocked in their accounts for 6 months for what, for that i made 10 euro profit, great company what can i say, i always sent them everything they needed in time and always received that all is good, they dont tell me why this happens and i find it unfair.
- I did attach all the evidence i had, they do not send chat transcripts automatically so i dont have the older chats.
- Another annoying thing is they do not tell you in any way when your deposit is rejected, no email, no nothing, i have to manually check on the website from time to time.
- In photo 5 you can see my name on the website and also my balance.

Unresolved

€170

Account closed balance withheld

Velobet has closed me out from playing casino, betting, or withdrawing my money.

I was happy with the website and the service. But after betting one bet and winning in the casino, they have now closed me out and keeping the reason to themself.

My verification went smoothly, both address and identification, and even the video I had to send to them. I was happy with everything, but after I wanted to withdraw my balance, which is 1582,50€, the problems started.

In the emails, they tell me that there has been an investigation going on in my account. But they hide the reason and have given me the same answer for 11 days now. (email and live chat). It's starting to get really frustrating as nothing is moving forward. And I'm also starting to worry that I won't get my money. I'm in need of help.

I request that Velobet release my balance of €1,582.50, or provide a clear explanation with evidence why my withdrawal is blocked.

How should I move forward?

Resolved

€1,583

Unfair account closure regarding bonuses that i never took

Hello.I was playing sports bets. After this I tried to withdraw and they requested verification. I finished it successfully. Later they requested another one verification with video, holding me id and paper and pronouncing requested info. I completed it successfully. After that suddenly they said that my first verification is fake and i need to complete verification again. I did it.

And the next day they said that i violated rule 9 and 10,and they close my account regarding these reasons read rule 9 and 10,it says for bonus violations they can close my account. I want to ensure you that i NEVER took any bonus, and send you screenshot proving it.

They don't want to pay and created fake rule violation, please help me to get my money back and solve this situation.

Resolved

$405

Declined payment and blocked my account

I won some money on the casino, but they blocked my account and told me they aren't giving me my money. The live support said I can't do anything about it. The twiter account and discord account laughed and mocked me. Several people have complained that velobet logged them out and reset their verification process. If they did that to me I wouldn't have a problem but they closed my account with my details on there with money on there without reason...Please fight for the people askgamblers.

Resolved

I can't make a withdrawal

Good Evening.

I opened an account a few days ago. I uploaded my ID and the selfie they asked for and they accepted it.

I made a small deposit with LTC and a few days ago I requested a withdrawal but they canceled it.

They asked me for proof of residence. I sent them the electricity bill and they canceled it because they wanted it in English.

I don't have anything in English because all my bills are in Greek.

The only thing I found is the bank statement which, as they told me, they accepted it, but for some reason, they didn't accept it and they sent me the same message again. I sent them emails but they didn't reply.

Now they won't let me do anything on my account, not even play slots.

You can also see it in the screenshots.

I have 340 euros in my account and I want to get them.

I need your help.

Thanks!

Resolved

€340

Frozen Account for 6 months

I registered in February and only used it for sports betting. I was lucky and then my account was blocked with 6500 euros in the account. I wasn't given a real reason. They just said it would take 6 months. Now I can't do anything, not even withdraw money. For this reason I urgently need help. I have never bet more than 100 euros per bet.

Resolved

€6,500

Account frozen for 6 months

Registered at this casino. I started making bets in small amounts, went in and played casino slots.

The next day, betting and games in the casino were prohibited, and verification was requested. I successfully passed verification and checked whether they opened the opportunity for me to place bets and play in the casino, but no. I wrote to support and received an answer that my account was under some kind of investigation for half a year. This is some kind of nonsense in general, I didn’t even have time to play much of anything and didn’t win anything.

They completely closed my ability to place bets and play in the casino and told me to wait for further notifications, while they refused my request to withdraw my money.

I ask the forum to sort out this situation. Thank you.

Resolved

$69

Withdrawal didn't reach my wallet

I won on velobet at Oct 30.

I verified my account and ordered 2 withdrawals.

Both transactions have successful results on Velobet but I didn't receive them.

I asked live chat and they confirmed me they sent it to my Ethereum address ...d27d. I checked but no money was received.

Live chat told me to wait for email but email support talking about deposits and doesn't understand me.

Please help

Resolved

$7,920

Unsupported currency

I verified my account at velobet casino but when I tried to withdrawal to my neteller account it writes unsupported currency.

I spoke with them with email because there live chat not working. I have to say that I like this casino.

I hope askgamblers can help me with this, maybe that's not a big problem but 2 days now I can't withdrawal.

Resolved

€500

Will not pay back original deposit

Fully verified member. Changed my mind and wanted my deposit money back (which was unspent) took off 20 percent for closing account. Left with £80 of my money in the account now. Lots of emails back and forth. Won’t let me withdraw the same way I deposited which was through my nationwide app. They want me to withdraw using 2nd party bitcoin app etc £80 out the £100 unspent money still in the account and don’t know how to get it back.

Resolved

£80