I submitted verification documents to Palace of Chance prior to making my first withdrawal there on August 1st, and received confirmation the very next day. I then made a withdrawal request via bitcoin, for $2,100 on August 2nd.
I knew people had been waiting months for checks from PoC, but I was hoping that a bitcoin withdrawal might be a little faster. Unfortunately, this has not been the case. After having submitted a bitcoin address for payment, I heard nothing about my withdrawal for a month. On September 3rd I emailed them asking if they could send it to the address previously provided. Although I did not receive anything more than an auto acknowledgement, I later saw that my withdrawal had been approved 2 days later, on September 5th (for $1,995 after deducting a bonus).
As of today, September 22nd, I have not received that withdrawal to my bitcoin wallet. I attempted to give them a more recent bitcoin address, sending it both to their general support email and the email address suggested on the bitcoin withdrawal page in the cashier. I have received absolutely no response. Several emails have been ignored, multiple phones have gone unreturned and live chat is offline every time I try it.
I have done all that I can to try to reach someone at Palace of Chance, but it almost seems as if the place is deserted. I have not had any contact with an actual person who works there since my documents were approved on August 2nd.