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$1,995 bitcoin withdrawal not paid


I submitted verification documents to Palace of Chance prior to making my first withdrawal there on August 1st, and received confirmation the very next day. I then made a withdrawal request via bitcoin, for $2,100 on August 2nd.

I knew people had been waiting months for checks from PoC, but I was hoping that a bitcoin withdrawal might be a little faster. Unfortunately, this has not been the case. After having submitted a bitcoin address for payment, I heard nothing about my withdrawal for a month. On September 3rd I emailed them asking if they could send it to the address previously provided. Although I did not receive anything more than an auto acknowledgement, I later saw that my withdrawal had been approved 2 days later, on September 5th (for $1,995 after deducting a bonus).

As of today, September 22nd, I have not received that withdrawal to my bitcoin wallet. I attempted to give them a more recent bitcoin address, sending it both to their general support email and the email address suggested on the bitcoin withdrawal page in the cashier. I have received absolutely no response. Several emails have been ignored, multiple phones have gone unreturned and live chat is offline every time I try it.

I have done all that I can to try to reach someone at Palace of Chance, but it almost seems as if the place is deserted. I have not had any contact with an actual person who works there since my documents were approved on August 2nd.
Disputed Casino Palace of Chance Casino
Amount $1995

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name
Hi Alan--

First, I apologize for the delays you've experienced, as well as my slow reply (I've been a bit swamped, lately).

Yes, I did arrange for your payment, yesterday--I appreciate that you've confirmed receipt of this.

Again, my sincerest apologies.

I wish you all the best,

Tawni
User name loyalty-level-2

Although I have not received any email, phone calls or other communication from Palace of Chance since submitting my complaint, as of 2:41am ET this morning (Sept. 26) my bitcoin wallet received 0.51 btc, which is worth pretty close to the $1,995 amount that I was owed.


Please keep my complaint open in order to give Palace of Chance the opportunity to take credit for making that payment. If they do not respond in time, you may consider the matter resolved anyway.

Palace of Chance Casino Complaint Stats

Resolved 215 / 231
Avg. Amount $2,698
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Palace of Chance Casino Complaints

See all complaints for this casino
Issues with the withdrawal method via wire transfer

In August, I decided to finally give the promotions a go on the site and deposited 100$ for a 250% deposit bonus match, I think-- some kinda huge match bonus though.

I played through the wagering requirement and also had a manager withdrawal of the coupon $100 from my winnings.

I've been trying to initiate a wire transfer for my winnings. Canadian player here banking with < removed >and also tried < removed > for wire info. After trying < removed > 2x, I contacted support, numerously actually, support stated < removed > does not accept international wire transfers, which doesn't make sense to me because my first time doing a wire transfer, I phoned customer service for < removed > & received all the information I needed for the wire transfer on Palace of Chance.

3rd time asking for support on what banks can accept the wire transfer, the closest answer I received was < removed > .

So I researched CAD banks that accept international wire transfers. I came across that my < removed > account has a wire transfer, and the information is < RBC >, so I sent the new information to POC email support, and once again.. they declined my withdrawal request!!

Not sure what to do from here on.

I even tried to ask if I can just withdraw using Coindraw, as I do have crypto wallets, but bcoz I didn't deposit using crypto, I guess I'm not eligible for that option.

I did make a deposit for confirmation wallet, though a few months back, but the currency is USD and I'm CAD, so the amount was too low for it 🙃

Help pls!

Status solved Resolved
$1,500