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Palace of Chance Casino - $1,995 bitcoin withdrawal not paid

RESOLVED
Narrator007 United States
posted on September 23, 2017.

I submitted verification documents to Palace of Chance prior to making my first withdrawal there on August 1st, and received confirmation the very next day. I then made a withdrawal request via bitcoin, for $2,100 on August 2nd.

I knew people had been waiting months for checks from PoC, but I was hoping that a bitcoin withdrawal might be a little faster. Unfortunately, this has not been the case. After having submitted a bitcoin address for payment, I heard nothing about my withdrawal for a month. On September 3rd I emailed them asking if they could send it to the address previously provided. Although I did not receive anything more than an auto acknowledgement, I later saw that my withdrawal had been approved 2 days later, on September 5th (for $1,995 after deducting a bonus).

As of today, September 22nd, I have not received that withdrawal to my bitcoin wallet. I attempted to give them a more recent bitcoin address, sending it both to their general support email and the email address suggested on the bitcoin withdrawal page in the cashier. I have received absolutely no response. Several emails have been ignored, multiple phones have gone unreturned and live chat is offline every time I try it.

I have done all that I can to try to reach someone at Palace of Chance, but it almost seems as if the place is deserted. I have not had any contact with an actual person who works there since my documents were approved on August 2nd.

Narrator007 United States
posted on September 27, 2017.

Although I have not received any email, phone calls or other communication from Palace of Chance since submitting my complaint, as of 2:41am ET this morning (Sept. 26) my bitcoin wallet received 0.51 btc, which is worth pretty close to the $1,995 amount that I was owed.


Please keep my complaint open in order to give Palace of Chance the opportunity to take credit for making that payment. If they do not respond in time, you may consider the matter resolved anyway.

posted on September 28, 2017.

Hi Alan--

First, I apologize for the delays you've experienced, as well as my slow reply (I've been a bit swamped, lately).

Yes, I did arrange for your payment, yesterday--I appreciate that you've confirmed receipt of this.

Again, my sincerest apologies.

I wish you all the best,

Tawni

AskGamblers
posted on September 28, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.