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Delayed payment


Hello Askgamblers,
I used the promotion bonus for registration LX50 won 870 euro.
Documents to verify sent 19.07.2016
I have very delayed payment from LLAMACASINO. It's 15days now under pending status and support ignored my previous e-mails why is it so long (never got reply).
Please help me with process of this payment.
Thank You
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Disputed Casino Llama Casino
Amount €870

Discussion

User name loyalty-level-2
Hello I have not received funds withdrawn
User name
Hi

We have received and passed your documents to compliance. With their approval, we will process the withdrawal.

Best regards

Llama Support
User name loyalty-level-2
I sent the documents to verify the deposit and did please withdraw funds 50+20 =70e
User name
Hi

The maximum win from ‘free spins’ is 50$£€ of your account currency.

To complete ‘non-deposit bonus’ withdrawals:

• You must meet the ‘Terms and conditions’ of llamagaming.com

• A minimum deposit of 20 $£€ in the account currency must be deposited before a withdrawal can be made.
o This is to ensure that the account holder is a real person and that the bonus is not being abused.

• Documents for withdrawal:
o You need to supply us with the back and front of your national ID.
o Bank or eWallet statement (with the same address as your national ID) within the last 3 months

Please read the Terms and conditions of the website. They can be found at the footer of our website https:­//w­ww.l­la­mag­ami­ng.c­om­/ca­sin­o_games by clicking ‘TERMS‘

Is there anything else I can help you with today?

Best regards

Llama Support

Llama Casino Complaint Stats

Resolved 3 / 6
Avg. Amount $1,260
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

Llama Casino Complaints

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