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Party Casino - Unacceptable delay in processing withdrawals

RESOLVED
bboy1984 United Kingdom
Posted on February 1, 2017.

After 8 days (inc 6 business days) I am still waiting for 4 x withdrawals totalling £5753 to be processed by PartyCasino.

I have engaged with their support chat 3 times throughout last week. Although they are friendly and polite, there has been no action at all to process these withdrawals. I have been told variously that my request is being "expedited" or "sent to the relevant department" etc., but to no avail. My ID, cards and account have been fully verified according to their own security department.

I won £40k at a competing casino last year, the withdrawals were processed within 6 hours, and the funds into my bank account within 3 days. The fact that I have waited 6 business days and PartyCasino have not even processed is not good customer service at all.

Thank you, and I eagerly await your reply.

bboy1984 United Kingdom
Posted on February 2, 2017.

Good morning,

Update*
I have recieved emails from PartyCasino stating that these withdrawals have been approved. Their status now reads "in process" within my account.

I would like to keep this complaint open until the payments have been recieved by my bank.

Regards,

Jon

bboy1984 United Kingdom
Posted on February 2, 2017.

Further update*

I have recieved an email from one of the account managers at PartyCasino, which adequately explains the delay, and they have also offered me a bonus as way of apology. I cannot fault the response of PartyCasino over the past day, it has been swift!

My withdrawals have been processed, and I consider this matter to be resolved.

I would like to thank askgamblers for providing this complaints system, and would encourage anyone else experiencing delays with any casino to take advantage of it.

Regards,

Jon

AskGamblers
Posted on February 3, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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