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Lapalingo Casino - Unable to play due to technical issue which they failed to investigate and resolve adequately

RESOLVED
rvalente Germany
posted on February 12, 2018.

It's with great sadness that I have to file this complain since Lapalingo is one of my favority casinos but incapacity to resolve this issue on their side for over 20days and poor feedback leaves me no option but this.

At 15-01-2018 while trying to play Gamomat operator I experienced major lag issues on their slots, ended up stop playing there and changed to a different provider, around 4minutes later I was unable to play on any slot (like you can see in attached) and by checking the gamerounds I noticed an issue with Book of Romeo and Julia (visible in screeshots).
Not sure if this is the cause of the issue but I'm still until now unable to play on any available slot on Lapaligo casino.

Support was not the most responsive to help me on this case and I ended up having to open tickets by myself for this issue which is still unresolved and without proper feedback.

Please kindly look into this situation since I would honestly like the opportunity of continue to play at Lapalingo.

Br,

posted on February 13, 2018.

Hello RVALENTE,
sorry to hear about this incident.
Please let me ensure you that the problem was solved and you will be shortly notified by our support team with further details.
Apologies for this inconvenience.
Wishing you a pleasant day.
Best regards,
Sara

rvalente Germany
posted on February 13, 2018.

Hello Sara,
Everything seems to be working as expected.
Thank you for the fast action and have also a pleasant day.

Br,

AskGamblers
posted on February 14, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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