Complaint #7 TwiceDice Casino

Declined Payment and Closed Account

By olgaperemot

3 years ago

Hello Askgamblers,

I need your help ASAP. I deposited 432 euros to this website on 08.06.2022. Then until 16.06.2022 I just played on sportsbook without any bonuses. I made my money 5866 euros. Before becoming a member, I read their terms and conditions. I followed all their rules. I just made some bets and I won this money.

I uploaded my document and requested a withdrawal of 2500 euros on 16.06.2022. Then I waited until 17.06.2022 they closed my account and just sent me an email which says " It seems there has been a problem with your TwiceDice withdrawal request and it has been cancelled. The reasons why your request might’ve been cancelled vary. First you should go over TwiceDice FAQ to see if there is a solution described there"

After this I tried to reach them on Live chat but if you are not a member you cannot reach them on Live chat, you have to be a member to reach Live chat. I sent emails, but they didn't reply to me. There is no explanation for the reason why they closed my account. I have all screenshots about the account, if you need I can send them all.

Disputed Casino TwiceDice Casino

Reason Declined payment

Amount €5866

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

3 years ago

Dear @olgaperemot,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

TwiceDice Casino

• Representative

3 years ago

Dear All,

Thank you kindly for your patience in this matter.
We confirm that the additional KYC verification is passed and we processed all relevant payments.

Regards,

TwiceDice team

olgaperemot

3 years ago

Thank you Askgamblers, I had written before saw Casinos comment.

Dear TwiceDice,

I sent you couple of hours ago what you requsted. I request you to give priority to the completion of KYC procedures. Because I have been having this problem for 3 weeks in total.

Thank you

TwiceDice Casino Complaint Stats

Resolved 3 / 5

Avg. Amount $1,436

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

TwiceDice Casino Complaints

See all complaints for this casino

No withdrawals for 14 days

Hello. I registered and played in this casino, and after winning a little I decided to try to withdraw funds. As a result, I am waiting for a payment of $330 from December 10th.

The account is not verified and they do not respond to internal mail or email. I will be glad to help you solve the problem. Thank you.

Unresolved

$330

They do not verify or withdraw money

On December 2, I registered at this casino. I made several bets and decided to withdraw money. On December 3, I sent the documents for verification and put the money on withdrawal. Nothing has happened since then. No one checked my documents, of course, the money was not withdrawn. The support service does not respond to internal messages and emails. Withdraw my money.

Unresolved

$60

No contact with casino

Hello

26.10.2022 I sent documents to verification and request withdrawal / a small part of what is on my account/. But till now I did not received any response from Twicedice casino. There is no live chat and they don't seem to respond to my emails, so there is no way to reach them. Screenshots show my withdrawal attempt, verification attempt and sent e-mails to casino support. But without any response.

Resolved

Twicedice doesn't reply back

Website doesn't reply back. Verification documents were submitted about 15 days ago, same as my withdrawal request. There is no live chat and they don't seem to respond to emails, so there is no way to reach them. Both screenshots show my withdrawal attempt, and verification attempt as well as an email from 13 days ago asking what was the delay about.

Resolved

€900