Complaint #4 Turbico Casino

Ecopayz deposit not credited

By Jaffalaffa

5 years ago

I deposited 1000NOK using Ecopayz 13 december, and amount was not credited. I reached out to support, they told me they sent my case to the KYC department to check why the money hasnt arrived. I since have fully verified my account, but the money has not been credited after 8 days. I reached out to Ecopayz which can confirm the transaction was successfull to the merchant N1 Interactive.

Still no answer from support were my money is, they claim its "stuck between us and the bank". I find that hard to believe as Ecopayz confirms the payment being done. I have never witnessed anything like this when depositing into a casino before.

Please help me Askgamblers resolve this case, if anything i want my money refunded.

Pictures showing the transaction made from Ecopayz and Transactionhistory as Turbico.

Thanks

Disputed Casino Turbico Casino

Reason Amount not credited

Amount kr1000

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Jaffalaffa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Turbico Casino

• Representative

5 years ago

Good day JAFFALAFFA,

We do apologize for the delayed final response to the hiccups of your deposit.

Please note that we had our team investigate the issues. The funds did get stuck and we do apologize for this. We have since understood that everything is now in order and that you funds have successfully been loaded to your account.

Apologies for the delay! We hope to see you enjoy your play at Turbico Casino :)

Kindest Regards
AR Team

AskGamblers

• Support Team

5 years ago

Dear all,

This complaint has been reopened as per Turbico Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Turbico Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $155

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Turbico Casino Complaint Summary

Most user complaints about this operator fall under the Deposits category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Turbico Casino Complaints

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I suspect that they will hold my money because they want me to lose them. I have been waiting for almost a week and I am writing all the time about any updates and nothing more.

I tried to reach an agreement with them, but it does not help, please help me solve this problem because she can not do it for a month, my money is hanging in this casino and I can not pay them

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Deposit not credited from Ecopayz

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Deposit not credited from Ecopayz

On January 4th I made a deposit via ecopayz but the funds have not been credited to the casino account even though they have left my wallet. The chat reported the situation to the payment department and a case was opened there. I have attached the screen of proof of payment from ecopayz and it has been accepted. For 24 hours I did not receive any information about the case. The next day, the chat asked the payment department to update the case but three days passed and the payment department took no action on my case. I would like to finally gamble with the funds I have deposited but this is not possible and I am asking askgamblers for help in this situation. Maybe with your help, the finance department will finally be interested in my problem. I would be grateful for your help, best regards.

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