Deposit not credited from Ecopayz

Hello, I have a problem with this casino. Moreover, not the first time because I ordered a payment to my bank account and then my bank rejected the payment and sent the funds back to the sender. When they appeared in the morning back on my player account., i.e. on June 18, I asked for the removal of the old account to order a new account where the casino does not want to remove my old bank account. And I cannot pay the deposit to be able to withdraw because all payment methods are blocked for Poles.

I suspect that they will hold my money because they want me to lose them. I have been waiting for almost a week and I am writing all the time about any updates and nothing more.

I tried to reach an agreement with them, but it does not help, please help me solve this problem because she can not do it for a month, my money is hanging in this casino and I can not pay them

Hello, I would like to complain about this casino on the grounds that I won money from free spins that I was supposed to have withdrawable after verifying my account and making a deposit (which is completely logical and understandable for me). I made a turn, verified the account, I made the required minimum deposit, then the withdrawal methods and bank account disappeared, and the Neosurf payment method from which I made the deposit disappeared. The payment department does not want to order this withdrawal manually where it has such an option. there are no new replies they keep writing the same that they are working on it Since they are working and nothing new about this there is no new news or anything like that I think it is a scam and they are trying to get me to lose money as proof I will add screenshots which confirm that I have made a deposit and the one that shows that I do not have any withdrawal methods available. Please help me solve this matter.