Ag Awards

21 Casino - Took my own money from me

Complaint Info
Disputed casino 21 Casino
Reason Bonus abuse
Amount £ 400
Posted on April 15, 2016

Guys please help me asap I deposited 600 pound with this casino they gave me 10pound bonus which I did not realise I got up to 740 within 10 minutes went to withdraw 730 then all of sudden it said my balance is 320 I didn't lose any money all they gave me was 10pound bonus so I'm really upset they have taken 400 and I haven't even lost can you guys please help me??

Posted on April 15, 2016

Hey, I am the affiliate mananger for 21 Casino and am more than happy to look into this for you and resolve the situation.

Before we can do that can you email me your username or email address used for your account with 21 Casino and i will then be able to see the details of this and resolve it. My e-mail is alista­[email protected]­21a­ffi­lia­

Please rest assured we will fix this if there has been any wrong doings.

Kind Regards,


Posted on April 16, 2016

AskGamblers Complaints Team sent user's details directly to the casino representatives of 21 Casino.

Posted on April 17, 2016

Thanks for the info AskGamblers, unfortunately the username and email submitted are not in our database at all. If you'd like proof of this i can arrange it. I really want to resolve this issue for the player so hopefully they can email me with correct details.

Posted on April 21, 2016

Dear Chris,

Can you please confirm that you are a member of 21 Casino. Please be advised that in case you fail to respond within the given time frame we will consider this case as rejected and closed.

Posted on April 25, 2016

The player didn't confirm that he have an account at 21 Casino. AskGamblers Complaint Team have no other option but to reject this complaint.

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