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Space Casino - Voided 4200 € accusing me to have "duplicates" winch is not true

RESOLVED
Posted on October 30, 2017.

Hello,


I signed up at space casino in aug 17 , claimed the FDB of 333 € and lost it. Now, more than 3 months later,on OCT25 ´17, i decided to give it another go when they sent me an email with a 50% bonus offer inside.

I made a 50 € deposit and claimed 25 € Bonus and got extremely lucky and won around 4200 € playing slots (reached the 300x multiplier level two times a the slot "300 shields").

After i met the wagering requirements for the bonus (and some more wagering) i requested two skrill cashouts (i also used skrill for my deposits) and left around 2500 € in my account wich i continued to gamble with that night.


The next day i uploaded my documents and they all were aprooved.

Then all of sudden i received an email from them that claiming i have "duplicates" :

"Unfortunately we must inform You that our security Department founded that You have duplicates in which was taken bonuses.
According to our rules all bonuses are issued per one person and family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), electronic device (computer, mobile phone, tablet, etc.).
In this regard Your winning will be forfeited. Your Deposit You can withdraw.

Space Casino Team"

my reply:

"Hey there
This can only be an error since i only own one account at Space Casino

My name is xxxx, Adress, Postcode, Country!

My skrill email adress is [email protected]

signature"
Now, 3 days after my reply i still did not receive any response or explanation.
On the day i received the email i also went to live chat and asked if there is any other account registered to my name , adress and emailand CS CONFIRMED that i DO NOT have any other accounts at this casino .
I KNOW i dont have another account at the casino since i take a note whenever i sign up to a casino.
Now i am still waiting for a response to my email with an explanation but the casino just remains silent.
What a nightmare! i still hope that all this turns out to be some kind of mistake and to receive my legitimate winnings!

Posted on October 31, 2017.

After carefully inspection it was found that other accounts have no relation with you. You can get your winnings.

Posted on October 31, 2017.

Im very glad to hear this! Requested a cashout now. Thank you askgamblers for providing this platform!
I wish you all a happy halloween!
Case closed

AskGamblers
Posted on October 31, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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