Refusing to refund $10 deposit

Hi :)

I have a complaint that I see seems similar to one that happened last year with space casino on your website.
I registered a few weeks ago and got their welcome promo, and played and won 3102€.
I have tried to withdraw.

They want standard documents, so I sent them.

Then they requested some time later a selfie of me holding my ID, and ok, no problem, I read the email, took a picture and sent it.

Then they requested a selfie of me with space casino text, and ok, I took that picture and sent that too.

And then they blocked my account and I can no longer log in. I don't get it, they got everything they wanted with no problem.

They are nice and polite on live chat (always a plus). However, they won't let me withdraw. They say the reason is bonus abuse, and the best I could get out of them is relationship with other people and accounts. I don't get what's going on,

I understand checks but I gave all the documents they needed and more and I don't know what they are talking about, I only opened one account a few weeks ago and that is it. I even only played their welcome bonus, nothing else, everybody gets that. :(
I respected all Terms and conditions.

So if you could check it out with them, I would be grateful, and any evidence of all this which you might need I'll happily provide.
I did not know what to include, it seems the description tells everything. Including selfies to the complaint seemed not necessary but I can if it is needed. :)

Hi, I made a withdrawal 5.11.18 with the named casino but they still have not payed this out to me even though they advertise withdrawal in upto 1 hour using e-wallet. After chatting to them on numerous occasions they now say that my account is under review. All documents were verified 18th October and I asked them if they need more documents but they replied no.
I have been told today that they have looked at my game history and are waiting for the gaming provider (Netent) to reply. I only play on netent games as they have my two favourite games. I do not understand this delay as I have made previous withdrawals without any problems but now all of a sudden they will not pay out my euro 3000,
Live chat has not been much help, they just tell me I have to wait. When asked how long they havent any answer.
I hope ask gamblers can help me.

On December 10 I got registered at Space Casino. I made 2 deposits and on the second deposit I managed to get some winnings. I played through the requirements of the bonus I had and afterwards my balance was 2.274 BTC. I made a withdrawal, but the next day I got an email from Space Casino informing me that my account had been disabled and balance confiscated. The reason for this is that they claim I breached term 10.1 : " If the Player is suspected of fraudulent actions including but not limited to: participation in any type of collusion with other players; development of strategies aimed at unfaithful winnings; fraudulent actions against other online casinos or payment providers; chargeback procedures with a credit card or denial of some payments; provision of incorrect personal information during registration; other ways of cheating..." But I have not breached that term. I have no idea what kind of fraud they think I have committed. I just played normally on this casino: made deposits, played through my bonus according to the bonus terms, and then made a withdrawal. I can not think of anything that can be considered as fraudulent. So I believe that Space Casino has unfairly accused me of fraud. Despite that I have sent several emails to them, they have still not told me why they think I breached term 10.1 They just keep claiming I breached it and give no further explanation. I hope we will be able to find a solution to this misunderstanding so I can withdraw my 2.274 BTC winnings.

Hello, I signed up at space casino in aug 17 , claimed the FDB of 333 € and lost it. Now, more than 3 months later,on OCT25 ´17, i decided to give it another go when they sent me an email with a 50% bonus offer inside. I made a 50 € deposit and claimed 25 € Bonus and got extremely lucky and won around 4200 € playing slots (reached the 300x multiplier level two times a the slot "300 shields"). After i met the wagering requirements for the bonus (and some more wagering) i requested two skrill cashouts (i also used skrill for my deposits) and left around 2500 € in my account wich i continued to gamble with that night. The next day i uploaded my documents and they all were aprooved. Then all of sudden i received an email from them that claiming i have "duplicates" : "Unfortunately we must inform You that our security Department founded that You have duplicates in which was taken bonuses. According to our rules all bonuses are issued per one person and family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), electronic device (computer, mobile phone, tablet, etc.). In this regard Your winning will be forfeited. Your Deposit You can withdraw. Space Casino Team" my reply: "Hey there This can only be an error since i only own one account at Space Casino My name is xxxx, Adress, Postcode, Country! My skrill email adress is [email protected] signature" Now, 3 days after my reply i still did not receive any response or explanation. On the day i received the email i also went to live chat and asked if there is any other account registered to my name , adress and emailand CS CONFIRMED that i DO NOT have any other accounts at this casino . I KNOW i dont have another account at the casino since i take a note whenever i sign up to a casino. Now i am still waiting for a response to my email with an explanation but the casino just remains silent. What a nightmare! i still hope that all this turns out to be some kind of mistake and to receive my legitimate winnings!