I tried to withdraw $2000 last week. Few day after they ask me some documentation. I explained it to that one of the credit card that they ask was captured by the machine and no longer used. So I send them my bank statement which is show my bank card number. When I ask them last night they wanted me to ask the bank a letter saying that my card was capture. When I ask the bank they said they can't make me any letter such as that coz the statement will
prove that I owned the card and most of the card detail. This is frustrating to undergo this process coz this is a small amount not a million for god sake.