Temple Nile Casino - Withdraw delayed due to account self exclusion

Hi FLAVYUS17,
Thanks for your review. Since we are the social media department, we do not have access to any data related to customers, so we sent your review to the relevant department and they came back with the following answer:

"
Mr FLAVYUS17’s withdrawal of £1,000 on his Temple Nile account was processed to the payment method it originated from on 12th June 2019 and the funds will clear within 2-5 business days from that date. His complaint is therefore unwarranted as the matter has been resolved. We ask that you remove the post from the website as it is not accurate.

Separately, we confirm we have now self-excluded Mr FLAVYUS17’s Temple Nile account as we have identified that he altered his registration details and used a different payment method on his Temple Nile account in order to circumvent a previously imposed self-exclusion applied to an account back in 2016 which we note is a breach of our self-exclusion policy which states: ‘Upon activation of the self-exclusion, we will make every reasonable effort to ensure that you do not receive gambling material. However, please remember that if you inadvertently receive marketing material and continue to gamble, or you circumvent your agreement by, for example, continuing to gamble, opening and operating new accounts, and/or our automated checks and/or IT or software programmes fail to recognise any attempt by you to circumvent your self-exclusion, we are under no obligation to return any deposits, winnings, or other funds in respect of such activity online.’

"

We trust this resolves the matter and as they mention, please make sure you delete this review since it is not accurate.

Regards,
Temple Nile Casino

Dear @Flavyus17,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Issue been resolved.withdraw received.thanks

Resolved.winnings received.thanks

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.