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Temple Nile Casino - Winnings voided due to ''Network Ban'' in another casino?!

22 hours left for Temple Nile Casino to respond.
schneidersen95 Germany
Posted on May 16, 2019.

Dear Ladies and Gentleman,

please excuse my english - it is not the best.

I have the following Problem:

About two weeks ago i succesfully registered to templenile.com and did a deposit with bonus. I always read the Terms and Conditions very carefully before i enter any kind of contract. I ended up wagering through the bonus conditions. For my safety i contacted the Livechat and asked, if my Account was already verified so i can withdraw the money, because i already did send my documents earlier already. The livechat Support told me that my Account is already verified and I can now withdraw the Money. 2 Days later i got an email where i got told, that my Account has been terminated because i got a network ban on 01/2018.

The Problem is:

- I do not know where this ban comes from? It says I have been banned through Spinland and i did receive a Mail with the Ban. THIS IS NOT THE CASE.

- For Problems like this i never delete any of my mails - i defenetly did not get such a mail.

- Why would you let me register and play on the site, when i am "banned" ?

- What kind of ban is this? Which rules did i break?


If i had lost 1 Million Euro in the casino, then nobody would complain and tell me i have a (questional) ban.

I did win 1000€ regularly.

Im am looking forward for your statement.

with friendly greetings from Germany

David < surname removed >

Posted on May 16, 2019.

Hi SCHNEIDERSEN95

Thanks for your review.
We are not able to respond to your query directly from here. We have passed your details to the relevant department and we will came back to you as soon as we have news on your case.

Regards,
Temple Nile Casino

schneidersen95 Germany
Posted on May 18, 2019.

Thank you for the effort.

I look forward to your reply.

Regards,
David

AskGamblers
Posted on May 22, 2019.

AskGamblers Complaints Team has just extended the response time frame with another 96 hours hoping that Temple Nile Casino management will soon jump in with an update on this complaint.

Temple Nile Casino complaints

  • 5 of 5 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,338 USD avg amount

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