What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Syndicate Casino - Unable to enter their website immediately after the deposit was done

RESOLVED
Complaint Info
Disputed casino Syndicate Casino
Reason Double charge/Refund
Amount € 20
MeciAma82 Albania
Posted on April 6, 2020

Hello,

My name is Shkelqim Amataj and I would like to address this request to Syndicate Casino.

On 03.04.2020 I deposited 20 EUR via Skrill to claim the 125% bonus + 200FS. The deposit was successful although I haven't received the confirmation e-mail from the casino yet. At the exact moment of the payment the page crashed and from that moment on I can't access it anymore. I've tried to access the website on different web browsers but it doesn't work. Attached you will find screenshots from two different browsers.
I would really like to play at Syndicate Casino but apparently I can't or maybe is not possible in my country. Therefore if there is no other solution, I ask to be refund my deposit.

Hopping in your understanding and looking forward to your reply.

Sincerely,
Shkelqim Amataj

Posted on April 6, 2020

HelloShkelqim Amataj,

Thank you for your request, we have had some technical issues for a few days. At this moment site is working properly, please try to log in and enjoy the games.

AskGamblers
Posted on April 6, 2020

Dear @MeciAma82,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy