Complaint #80 Syndicate Casino

Having a hard time with verification of utility bill

By Alan C.

6 years ago

I uploaded all requested documents by syndicate casino. They are not accepting my internet and telephony bill as a valid document. I only have that document to show that has proof of address. I recently changed address so I got no other bills to show. I am uploading the chat and the bill I provided. I am from Malta and I have no local council or sewage bills to show. I need this utility bill to be accepted and verified so I can proceed with my withdrawal without waiting so much for the casino to do the verification. The Casino said it takes from 1 to 3 business days, I think it is too long for a Casino with such a good rating.

Disputed Casino Syndicate Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Alanc83,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Syndicate Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Syndicate Casino

• Representative

5 years ago

Dear AskGamblers team,

According to our Terms and Conditions 3.3.5 Optional services such as cable tv or mobile phones are not considered to be utility bills. The user was required to provide us the documents that must be issued by the government and not by a private company. User provided us with the bank statement, but unfortunately, the address in the statement was different from that the user has registered by creating an account.

From our side, we have repeatedly provided the user with information on what documents are needed to go through the verification procedure.

Unfortunately, the user did not provide us with these documents, or the documents that he sent us did not meet the requirements.

Best regards,
Syndicate casino team

AskGamblers

• Support Team

5 years ago

Dear all,

This complaint has been reopened as per Syndicate Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

6 years ago

Dear @Alanc83,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Syndicate Casino Complaint Stats

Resolved 28 / 29

Avg. Amount $910

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Syndicate Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 21 out of 22 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Syndicate Casino Complaints

See all complaints for this casino

Delayed withdrawal for 5 days

Hi.

Last time i tried to withdraw money from syndicate I needed to get help from askgambler.

Same issue now, I have a fully verified account and my withdrawal have been pending for 5 days.

I asked the customer service for help but they just say the same things as last time I tried to withdraw, that they have a lot to do.

Unresolved

€750

Delayed Withdrawals of 750 euro

Hello AskGamblers Team,

I am asking for your help regarding two delayed withdrawals from Syndicate Casino.

I have been a player at this casino for approximately 5 years and my account is fully verified. I have also had a similar issue with Syndicate Casino in the past, and AskGamblers successfully helped me resolve that case, which is why I am contacting you again.

My first withdrawal of €350 was requested on August 19, 2026, and my second withdrawal of €400 was requested on August 23, 2026. I still have not received either payment, so the total amount currently outstanding is €750.

It has now been almost two weeks since the first withdrawal request. Whenever I contact the casino, I keep receiving the same explanation that they are experiencing a high workload and that my withdrawals will be processed soon. However, there has still been no actual progress or payment.

Considering that my account has been verified for a long time and I have been their customer for around five years, I do not believe such a long delay is reasonable.

I would therefore kindly ask AskGamblers to assist me again and contact Syndicate Casino regarding these outstanding withdrawals.

Thank you very much for your help.

Best regards

Resolved

€750

Pending withdrawal for a week

Hi

I have a pending withdrawal on the casino, but its been pending for one week. They also used long time to verify my account. When trying to ask them the reason of the delay, they say a standard phrase «alot of people are withdrawing»

I have tried to chat with the customerservice a lot of time. Classical delay tactics

Resolved

€1,500

Withdrawal of 2400 pending

Im a player in this casino since 2021 my account is fully verified my past withdrawals were succesful the last succesful was in 2023 since than i havent played till 2-3 weeks ago and i have won something again and than i had to verify my account payment again as expected and my account was verified again.

On 6.7.2026 i made one withdrawal of 500€ 3.7.2026 and the other two 700€ and 1200€ on 6.7.2026 i withdrawaled with skrill i use only skrill and paysafecard and now its still pending i played in a lot casinos and it never took so long. I reached out to support and they only say that it will be longer as expected and they do eveything to get it done, so i need your help.

Resolved

€2,400

Unjustified withdrawal

Hello AskGamblers Team.

> I am experiencing an unjustified and severe delay with my €2,000 withdrawal from Syndicate Casino.
>
> Here are the facts of my case:
> Withdrawal Date:
02.07.2026 (It has been over 7 days).
> Withdrawal Amount:€2,000
> KYC Status: Fully verified. (Confirmed in writing by their support and management).
> Gameplay: Pure raw cash. NO bonuses were used, and there are absolutely no wagering requirements to review.
>
> Their terms state a 48-hour processing time. However, their management (Gerald) explicitly emailed me admitting to the delay, stating they have "no exact timeline," and surprisingly suggested I go file complaints instead of paying my legitimate winnings. This is a clear delay tactic to frustrate me into canceling the withdrawal, which I have not done.
>
> I have attached screenshots as undeniable proof: My pending withdrawal from 02.07, chat logs confirming my fully verified KYC status, and the recent email from their manager admitting they surpassed the 48-hour limit.
>
> I kindly ask for your assistance in making the casino process my €2,000 withdrawal immediately. Thank you.

Resolved

€2,000

My bank statement was rejected without giving reasons

I've been trying to verify my account since the end of February without success. According to the casino's rules, bank statements from the last 90 days are permitted to verify the address. I sent such a document. It was rejected without giving reasons. The same document was accepted by all casinos I played at, including dama nv group casinos. I then sent 3 emails asking me to explain the reasons for the rejection, but received no response. I'm now looking forward to the casino's response to this complaint.

Resolved

My withdrawal of 2100 Eur is pending since Friday

I requested a withdrawal on the 10/11/23 and have not received my withdrawal of 2100.

I have been on there on line chat and all I keep getting is it takes 24 hours. It's now 5 days and I still have not received my withdrawal.

I have mailed them so many times and keep been told the same thing and that there is a high load of withdrawal at present

Resolved

€2,100

Verification too long

Hi , I don't like to make complaints but my verification to that casino takes a long time. I sent all my documents from 12 / 10 and most of them still pending. Only my ID decline and they sent me email. I sent them again my ID and get accepted. The rest still pending. I don't have any problem with casino but I worry about this. If 1 document is declined, why should I have to wait another 5 days ? Thanks

Resolved

Cashout problem

Hi;

I made a withdrawal with bitcoin on 12 January, and they said to me it takes 5 banking days.

And today 21 January there is no action. I contact customer support several times but no specific answer about it.

They just say wait. Yes, I've waited for 9 days.

My account is fully verified, and deposit with bitcoin and cashout with bitcoin too.

It's only 100 euros, why it takes too long?

I hope it s gonna be faster solution after they read this.

Thanks.

Resolved

€100

Delaying Payment and removing skrill

I have a fully verified account with Syndicate casino and I am having issues withdrawing my funds.

I deposited with Skrill and withdrew using the same method. I was then asked for verification of my Skrill account which I uploaded - I then went to make the withdrawal again and Skrill had vanished from the options. Chat could not tell me why.

I have previously used card to deposit so I withdrew my money via card and they have declined it. I have been on chat and emailed them but they cannot give me a reason as to why and they are now ignoring me.

This is for a very small amount of money. I do not know why they allowed me to use Skrill to withdraw once and then deleted that option, I was under the impression they were meant to offer the same deposit and withdrawal method to avoid money laundering.

Resolved

€70