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Syndicate Casino - Bonus offered then not credited

RESOLVED
Complaint Info
Disputed casino Syndicate Casino
Reason Bonus not given
efirby20 Western Australia
Posted on January 17, 2020

I am yet to receive or hear of how many free spins I will be offered also.. I sprang thousands every month at this casino and I’m rather disappointed with the outcome and the response of not being able to speak with any other employee of syndicate, I think I may have to take my monthly business elsewhere as this is ridiculous. I was offered the bonus on the 16th like the picture shows so to say it is no longer valid is ridiculous to say the least.

Posted on January 17, 2020

Hello!

On the 8th of January, we have credited your account with a free loyalty bonus - 90 AUD. We notified you the same day, but unfortunately, you were unable to try this bonus.

According to Bonus Terms "All Free money bonuses (Free Chips), unless otherwise stated, expire after 3 days." However, we appreciate you as our loyal customer and credit you back with the same bonus. Please use it within the specified timeframe above.

Thank you for being a part of the Syndicate family and have a great gambling experience!

AskGamblers
Posted on January 17, 2020

Dear @efirby20,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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