Complaint #50 Syndicate Casino

Bonus offered then not credited

By Emily F.

6 years ago

I am yet to receive or hear of how many free spins I will be offered also.. I sprang thousands every month at this casino and I’m rather disappointed with the outcome and the response of not being able to speak with any other employee of syndicate, I think I may have to take my monthly business elsewhere as this is ridiculous. I was offered the bonus on the 16th like the picture shows so to say it is no longer valid is ridiculous to say the least.

Disputed Casino Syndicate Casino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

6 years ago

Dear @efirby20,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Syndicate Casino

• Representative

6 years ago

Hello!

On the 8th of January, we have credited your account with a free loyalty bonus - 90 AUD. We notified you the same day, but unfortunately, you were unable to try this bonus.

According to Bonus Terms "All Free money bonuses (Free Chips), unless otherwise stated, expire after 3 days." However, we appreciate you as our loyal customer and credit you back with the same bonus. Please use it within the specified timeframe above.

Thank you for being a part of the Syndicate family and have a great gambling experience!

Syndicate Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $746

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Syndicate Casino Complaints

See all complaints for this casino

My bank statement was rejected without giving reasons

I've been trying to verify my account since the end of February without success. According to the casino's rules, bank statements from the last 90 days are permitted to verify the address. I sent such a document. It was rejected without giving reasons. The same document was accepted by all casinos I played at, including dama nv group casinos. I then sent 3 emails asking me to explain the reasons for the rejection, but received no response. I'm now looking forward to the casino's response to this complaint.

Resolved

My withdrawal of 2100 Eur is pending since Friday

I requested a withdrawal on the 10/11/23 and have not received my withdrawal of 2100.

I have been on there on line chat and all I keep getting is it takes 24 hours. It's now 5 days and I still have not received my withdrawal.

I have mailed them so many times and keep been told the same thing and that there is a high load of withdrawal at present

Resolved

€2,100

Verification too long

Hi , I don't like to make complaints but my verification to that casino takes a long time. I sent all my documents from 12 / 10 and most of them still pending. Only my ID decline and they sent me email. I sent them again my ID and get accepted. The rest still pending. I don't have any problem with casino but I worry about this. If 1 document is declined, why should I have to wait another 5 days ? Thanks

Resolved

Cashout problem

Hi;

I made a withdrawal with bitcoin on 12 January, and they said to me it takes 5 banking days.

And today 21 January there is no action. I contact customer support several times but no specific answer about it.

They just say wait. Yes, I've waited for 9 days.

My account is fully verified, and deposit with bitcoin and cashout with bitcoin too.

It's only 100 euros, why it takes too long?

I hope it s gonna be faster solution after they read this.

Thanks.

Resolved

€100

Delaying Payment and removing skrill

I have a fully verified account with Syndicate casino and I am having issues withdrawing my funds.

I deposited with Skrill and withdrew using the same method. I was then asked for verification of my Skrill account which I uploaded - I then went to make the withdrawal again and Skrill had vanished from the options. Chat could not tell me why.

I have previously used card to deposit so I withdrew my money via card and they have declined it. I have been on chat and emailed them but they cannot give me a reason as to why and they are now ignoring me.

This is for a very small amount of money. I do not know why they allowed me to use Skrill to withdraw once and then deleted that option, I was under the impression they were meant to offer the same deposit and withdrawal method to avoid money laundering.

Resolved

€70

Not willing to help accordingly with missing deposit

I deposited $100 via Neosurf 48 hours ago. I have sent screenshots of the voucher that I used and also the proof from Neosurf that the money went into Syndicates account. The funds have not been deposited to my account as yet.. I have told Syndicate how to contact Neosurf to get the proof of deposit but they are not interested and tell me that they are investigating the matter. It is not good enough to just keep customers waiting this long. If I can contact Neosurf and find out who the money was paid to then so can Syndicate! Bad customer relations.

Resolved

$100

Troubles requesting a withdrawal

I have attempted to withdraw from syndicate casino 4 times now to skrill. Each time my withdrawal is cancelled. I am fully verified.

When I seek help on chat or email they seem to think I am attempting to withdraw via bank transfer but I am not (see screengrabs attached).

I am at a stalemate now. I deposited with skrill and wish to withdraw with skrill and the email does not seem to accept I have never attempted to use a bank transfer? So they advice they are giving me is not relevant and I am currently stuck in this endless loop with the casino where they are giving me irrelevant information.

Please can askgamblers help mediate this so we can get this issue resolved.

Thank you.

Resolved

€70

Delayed Withdrawal

On the 4/12 I performed a withdrawal to Credit card of 1500.15. After a few days, I received saying it was approved. I waited for my funds nothing. After having to contact this casino I had to submit my bank statements to prove I had not received the payment which I submitted.
It is now the 15/12 and I am still getting the same stock standard responses that the relevant department is working on it......not getting anywhere
'

Resolved

$1,500

Waiting too long for my withdrawal

I made a withdrawal of $150 on the 22/10 the withdrawal was reversed back to my syndicate account on the 30/10 and I was told there was a tec issue and I would have to withdraw it again so I did on the same day it has now been a week again and still hasn’t been paid I get told to wait but not what the problem is Just that it could be a problem with the payment provider or the bank but they don’t know I just want to know that my withdrawal will be paid and when

Resolved

$150

Delayed withdrawal of $8,000

I withdrew 8000 from syndicate 6 days ago and apparently they're having issues with the payment provider one minute I'm told they don't know who the payment provider is and then the next they're saying it's my bank. The vip staff all say different things about it it's almost as if they've lost 8000.

They can't give me even a rough estimate of when I will know why the issue even is, after telling me that I would hear between 3-8 hours they then called me and told me that my money is being held by the payment provider and the lady on the phone 'gemma' told me she doesn't even know who the payment provider is only the billing department does so they're VIP MANAGER who can't do anything to help or can't see anything

Resolved

$8,000