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Impossible to withdraw winnings despite following all instructions


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By Paul L.
3 years ago

I registered and played on this casino in late April of 2022. I won a total of 3579USD while playing with them.

I had to undergo a verification procedure which I passed after sending them the documents they requested from me, that's when the issues started.

I was unable to receive my winnings for reasons they weren't able to tell me. I had deposited using Bitcoin and I wasn't able to withdraw using Bitcoin. The casino kept telling me that they would get back to me but never really did. Eventually they told me to open a Jeton wallet, get the wallet verified, make a deposit on the casino using the wallet and only then would I be able to withdraw my winnings.

I complied with everything they told me and despite all that I still was not able to get paid. The most recent communication from the casino told me that the reason I cannot withdraw my funds is because my account because the casino cannot accept deposits nor withdrawals in the USD currency at the moment. I am really at a loss for words. I mean I have done everything they asked me to and it's now almost 4 months later and they are still giving me excuses as to why they cannot pay me. I would like to chat with them here in the public forum in hopes of getting this issue sorted out.

Disputed Casino SuperCat Casino
Amount $3579

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Everything has now been paid, please mark this case as resolved
User name
Hello dear BEAXDED344,
79 usd also paid to you, please check.

best regards,
SuperCat Team
User name loyalty-level-2
Hello I have received the second installment, there is 79$ remaining to pay

SuperCat Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $1,363
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

SuperCat Casino Complaints

See all complaints for this casino
Not processing withdrawal for more than five days
The epic with this casino has been going on for 5 days. The story is very exciting. With managers' calls, Yandex verification for 5 days and promises to make payments within 36 hours (no). On March 9, 2020, about $ 2,300 was won in this casino. (First, 45,000 rubles and then again, which led to such an amount)

-On the same day I put a request for a withdrawal of 45K and wait ... Money ... but I waited for the casino manager to call, who told me about everything beautiful, how fast they deduce and that it will help with the conclusion. It is only necessary to verify (what I had previously asked about in the casino chat, which they naturally spoke of - probably not necessary). Okay. I have been playing for a long time, so it's not a problem for me to send docks. Sending ... I'm waiting. The next day - The application in the casino is rejected (THERE IS NO LETTER FOR ANY MAIL) .... I am writing to chat. Answer: "And you need to redo Yandex screenshots, grab more information." OK, not a problem) I redid it, sent it, made a new request for withdrawal and joyfully ran to the pool (no). Applications are considered up to 36 hours, so we are waiting. The next day I go to the casino - APPLICATION DENIED. There is, of course, no letter. I am writing to chat. Answer: "You did not send Yandex the same." Any other person would already, most likely, start spreading the chat and the manager (there is a telephone after all) =)) GOOD! I send it again to the mail and duplicate it in the chat. I put ON again a request for withdrawal. Yesterday (March 13), the manager calls - "Your Yandex was verified, wait for the first tranche by evening." YES!!!! (NO) Today is March 14th (43 hours have passed since the last application) - there is no money and is not predicted. (Most likely they don’t output on the weekend) The chat now explained the NEW rule why there is no output - MANY APPLICATIONS. To my question - when to wait approximately - DO NOT KNOW ANYTHING (do not write here =))

The essence of the claim is to get a conclusion that has been delayed for 5 days. The casino could make indulgence and withdraw quickly. Once 5 days nothing and the last application 43 hours + - for some reason, too, is not processed.
Status solved Resolved
$1,340