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Smart Live Gaming Casino - Still no payment after two weeks

RESOLVED
Complaint Info
Disputed casino Smart Live Gaming Casino
Reason Delayed payment
Amount £ 178
onthenose United Kingdom Message
Posted on July 18, 2016

I made a withdrawal on the 2nd July for £178 and have yet to receive payment despite repeated emails and phone calls. My account is fully verified. I have been told via email and live chat that my account is under 'review' despite me never taking up any bonuses or offers. However when I have phoned them they said there was no such review or nothing wrong with my account. I'm really not sure why a casino operator cannot process such a small amount.

Posted on July 21, 2016

Dear Customer,


Thank you for your Query.


Can you please send an email to compla­­in­t­s­@s­­mar­­tl­i­v­ec­­asi­­no.com. They will be able to assist you further. If you have already done this, please allow 3 - 5 working days for them to respond to you.


Thanks for your patience.


Regards,


Smart Live Gaming.

AskGamblers
Posted on July 25, 2016

Dear @onthenose,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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