You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

Smart Live Gaming Casino - Still no payment after two weeks

RESOLVED
onthenose United Kingdom
posted on July 16, 2016.

I made a withdrawal on the 2nd July for £178 and have yet to receive payment despite repeated emails and phone calls. My account is fully verified. I have been told via email and live chat that my account is under 'review' despite me never taking up any bonuses or offers. However when I have phoned them they said there was no such review or nothing wrong with my account. I'm really not sure why a casino operator cannot process such a small amount.

posted on July 21, 2016.

Dear Customer,


Thank you for your Query.


Can you please send an email to compla­­in­t­s­@s­­mar­­tl­i­v­ec­­asi­­no.com. They will be able to assist you further. If you have already done this, please allow 3 - 5 working days for them to respond to you.


Thanks for your patience.


Regards,


Smart Live Gaming.

AskGamblers
posted on July 25, 2016.

Dear @onthenose,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.