Ag Awards

Smart Live Gaming Casino - Still no payment after two weeks

Complaint Info
Disputed casino Smart Live Gaming Casino
Reason Delayed payment
Amount £ 178
onthenose United Kingdom Message
Posted on July 18, 2016

I made a withdrawal on the 2nd July for £178 and have yet to receive payment despite repeated emails and phone calls. My account is fully verified. I have been told via email and live chat that my account is under 'review' despite me never taking up any bonuses or offers. However when I have phoned them they said there was no such review or nothing wrong with my account. I'm really not sure why a casino operator cannot process such a small amount.

Posted on July 21, 2016

Dear Customer,

Thank you for your Query.

Can you please send an email to compla­­in­t­s­@s­­mar­­tl­i­v­ec­­asi­­ They will be able to assist you further. If you have already done this, please allow 3 - 5 working days for them to respond to you.

Thanks for your patience.


Smart Live Gaming.

Posted on July 25, 2016

Dear @onthenose,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy