Stake Casino - 200k locked on stake - Complaint Unsolved

inmycircle123

Good evening,

I should've raised this complaint a long time ago, but i've given stake the benefit of the doubt considering I have been loyal with them for over 3 years now, even having Eddie as my VIP manager. I am diamond 3 with 140m wagered, you would think my case, especially, would be prioritized correct? Completely wrong.

This started last month around november, I had just lost a lot of money and made 1 last deposit of the night, as it arrived and i lost some of it, the account was all of sudden restricted. They asked me to submit level 1 to 4 verification. This took over a month to complete, constantly going back and forth and them request more and more documents as i submit. I was fine with this because the support level was fast, i praise stake for this.

The problem now is after completing their KYC verification and being level 4 verified, the casino is now for 4 days telling me to wait for an update from the compliance team. I was able to use the livechat function to request updates and now they're restricting me from doing that and allowing me only to email. I have to ask, why? Are they purposely trying not to withdraw my remaining funds? Which is my OWN money, i did not make a profit from stake. Solely MINE.

I find it remarkably hilarious that they let me gamble and wager 140 million, being down millions in PnL without asking me to KYC until now. Hilarious. They know i'm a losing player so they've extracted everything out of me and want my last bit of money too.

I have attached screenshots of me being verified and screenshot of their livechat team confirming that after level 4 was completed I would be able to withdraw my funds.

I request the casino let me withdraw my funds ASAP. This is despicable having diamond 3 and 140 million wagered and i'm being treated like an idiot.

AskGamblers

Dear @inmycircle123,

The AskGamblers Complaint Team kindly asks you to clarify the total amount and currency of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

inmycircle123

Hi @AskGamblers,

The total amount being held is 230,000 USD in Ethereum cryptocurrency.

Stake Casino

Dear AskGamblers Complaint Team,

We are aware that an automatic message containing the complainant's email address and username was sent, but we have been unable to locate it. To properly address the user's inquiry, we kindly request that you provide us with this information.

Thank you for your understanding.

Kind regards,

inmycircle123

< personal information removed >

AskGamblers

Dear Stake Casino,

We have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino

Dear AskGamblers Complaint Team and inmycircle123,

The actions taken on your account have been in compliance with requests from external authorities.

We would like to highlight that the Complainant was contacted by our Compliance Department in November 2024 regarding his account status and was informed to contact the following email address directly: **********en@ci.irs.gov for all his inquiries related to the reasons behind the account being frozen.

Furthermore, we are not authorized to remove any restrictions at this time.

We appreciate your understanding.

Kind regards,

AskGamblers

Dear Stake Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino

Dear AskGamblers Complaint Team,

We have sent an email regarding this case.

Kind regards,

AskGamblers

Dear all,

After careful consideration and evaluation of the situation at hand, and taking into account possible duration of time that needed for the investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We recommend Stake Casino to request a reopening of the complaint, once the investigation has been concluded.

At the same time we would kindly ask the player to cooperate in the meantime and respond to requests from external authorities.

Thank you.

Stake Casino - 200k locked on stake

Complaint Info

Disputed casino

Reason

Amount

$ 230000

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