Dear AskGamblers Complaint Team,
I am submitting this complaint regarding an unresolved issue with my ticket #3288689596 on the Sportzino Casino and Sportsbook website. I believe I have provided sufficient proof and details to support my claims and seek a fair resolution. Below are the details of the situation:
Description of the Issue
The ticket was originally graded as a "prediction win," which was accurate based on the event outcomes. However, the status was later changed to "additional debit," and I have not received my winnings. This is highly unusual because, in the past, any lost bets on this platform have been labelled as "prediction lost," not "additional debit."
When I contacted customer support, I was informed that event outcomes were resettled according to official statistics. However, after reviewing the official statistics (ESPN Match Stats), I found no changes to the event results that would justify such an adjustment.
Proof and Evidence Provided
Attached screenshot of the ticket showing the "additional debit" status. See link: https://imgur.com/a/ask-gamblers-5bp7ukS
Link to official match statistics confirming no changes in the outcomes (ESPN Match Stats).
Copies of the generic responses from customer support, which failed to provide meaningful clarification or resolve the issue. See link for screenshots: https://imgur.com/a/gf9zEky
My Expectations
A clear explanation of why the ticket status was changed to "additional debit."
Verification of the official event outcomes and confirmation that they align with my ticket’s original grading.
Immediate release of the winnings I am entitled to if no errors are found in the event outcomes.
Additional Information
It has been over 2 days since I first reported this issue, and despite following up multiple times, I continue to receive generic responses from customer support. I have refrained from making any accusations that cannot be substantiated, and I am providing all relevant facts and proof to assist with the resolution.
I kindly ask that this matter be reviewed urgently. If any additional information or clarification is required, I am happy to provide it promptly.
Thank you for your time and assistance.
Sincerely,
< first name removed >
