I am filing this complaint regarding Sportzino’s handling of my verified account and the funds I won fairly through their platform.
I initially signed up for Sportzino, completed the required identity verification, and used their sports betting feature. After some successful wagers, I accumulated winnings of approximately $6,000. I submitted a redemption request, expecting the funds to be processed normally.
However, the next day, my account was locked. A pop-up prompted me to contact support, and I received an email stating that my account had been selected for a “random review,” despite having already completed verification just a few days earlier.
Since then, over a week has passed with no updates or meaningful communication. I have submitted multiple support tickets, but they are now being automatically closed without response, leaving me with no direct line of contact with Sportzino. As of now, I have no access to my account or the funds I rightfully won.
I believe this handling is both unethical and unfair, and I am requesting immediate assistance in either reopening communication with Sportzino or launching a formal investigation into their practices.
I hope this matter can be resolved promptly and fairly. If needed, I am prepared to provide documentation of my account activity, verification, winnings, and all correspondence with Sportzino.
Thank you for your attention to this matter.
