Complaint #9 Sportsbet.io Casino

Refusing to payout 10 BTC winnings

By YMAT

6 years ago

I deposit with Sportsbet.io, a total of over 2.0 BTC

I play Live casino and casino slots with them and have some good wins, and they pay me some withdrawals.

My balance is now 10.2 BTC, but they are declining all withdrawals. I attach screenshot as private.

I have done KYC with them and they have accepted my documents. Then they wanted me to go to a independent identity verification service called Veriff and show my documents by video. I was not happy, but I do this and my documents are again accepted. So my account is fully verified.

Now they send me an email saying my account is disabled because they "suspect me of multi accounting". When I email them they do not reply, and I cannot access my balance.

I have only ever played a single account with Sportbet.io, the accuse of multi-accounting is 100% false.

They are trying to act like a serious company, sponsoring Watford FC is England Premier football. But they have blocked my withdrawals with no reason and will not communicate with me. Please help.

Disputed Casino Sportsbet.io Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

6 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Sportsbet.io Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Sportsbet.io Casino

• Representative

6 years ago

The player’s actions and resulting multiple matches breached our terms and conditions all players must agree to. As we have proof that the T&Cs were violated we are within our right, as stated in the T&Cs, to forfeit any associated winnings or funds.

The specific T&Cs the player is in breach of are listed below:

1.3. These Terms and Conditions come into force as soon as you complete the registration process, which includes checking the box accepting these Terms and Conditions and successfully creating an account. By using any part of the Website following account creation, you agree to these Terms and Conditions applying to the use of the Website.

1.4. You must read these Terms and Conditions carefully in their entirety before creating an account. If you do not agree with any provision of these Terms and Conditions, you must not create an account or continue to use the Website.

2.16. You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of Players device properties, detection of geo-location and IP masking, transactions and blockchain analysis;

3.5. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all of your accounts may be blocked, suspended or closed and any funds credited to your account/s will be frozen.

3.6. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member Account being blocked.

16.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:

(i) we suspect that you are engaging in money laundering, illegal or other fraudulent activity while using our Website; or
(ii) we suspect that you are depositing funds which have been obtained unlawfully or in a clearly and seriously debase manner; or
(iii) we obtain evidence that you are part of a betting syndicate where several parties are involved in placing bets in order to evade the Sportsbook Rules, these Terms and Conditions or any other rules of Sportsbet.io; or
(iv) we determine that you are using any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website, the casino games, the sportsbook and betting information or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat the Sportsbet.io systems; or
(v) we determine that you are colluding or attempt to collude with other players in order to defraud Sportsbet.io or its customers;
(vi) we determine that you are breaching any term of these Terms and Conditions;

(vii) we determine that you are acting in a manner that is detrimental to the conduct of our business.
16.2. You acknowledge that Sportsbet.io shall be the final decision-maker as to whether you have violated rules, terms or conditions in a manner that results in suspension or permanent barring from participation in our Websites.

Best Regards,
Sportsbet.io

AskGamblers

• Support Team

6 years ago

Dear Sportsbet.io Casino,

AskGamblers Complaints Team is awaiting you to post the public message explaining what happened, in as many details as possible, accompanied with the quotes of all the relevant terms that were breached by the complainant.

YMAT

6 years ago

I have ONE account only.

I not use multi accounts ever!

Sportsbet.io Casino Complaint Stats

Resolved 14 / 14

Avg. Amount $1,288

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Sportsbet.io Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

Sportsbet.io Casino Complaints

See all complaints for this casino

Account access and funds

I tried to log into my account on March 1st,2025, but it was asking for 2f, which u had not activated.

I used a temporary email to register the account because if this, I had to use my other email to consult customer team I had answered all the security questions to prove that this is indeed my account.

The team said the email has been updated, and u can use my account, but 6 hours later, when I tried to log in to my account, it was asking for 2FA, which u didn’t activate again

Then I texted them from the updated email, they told me this email is not registered.

Again, I had to go through the painful process of convincing them that this was my account, and finally, they sent me my account. It is verified, and u can access my account again.

After this message, when I tried to log in, it again asked for 2fa, and the customer team has gone cold, and they are not responding.

Rejected

$488

Closed my account and confiscated my entire balance 4173 USDT

I have had my account in the sportsbet.io casino for more than 1 year, I stopped betting for several months and returned by betting 800 USDT on the NFL, I won my bet and was able to collect without problems, then I deposited 768 USDT and bet on NBA , I won again and then played online roulette, winning 2400 USDT. I wanted to go collect my winnings and I was surprised that they asked me for a KYC verification, I was able to pass it and then they sent me an email accusing me of many things without being specific, such as:

- That I have many accounts and I am taking advantage of them to make some profit

- That I am part of a betting syndicate

- That I am an expert bettor who takes advantage of my knowledge in sports to defraud them

- That my funds come from money laundering

- Etc

They end by telling me that they will close my account, confiscate all the money, and that I should not create another account, because they will continue to steal the balance! All of this seemed almost like a joke to me, I made legitimate bets on big sports and leagues, I played online roulette, we all know that there is no way to have an advantage over those games, so why do they say that I am defrauding them? I demand that they pay me the full amount of profits, since they are legitimate profits.

Resolved

53 USDT MISSING from My SportsbetIO Account

Sportsbet.io Username - < username removed >

Funds have been manually missing/debited worth 54 USDT of My account without any notice or explanation Just after I won 2-3 bets from the website and while making a withdrawal.

How can a Fair company do this?

Are these companies only opened for us to lose our money and debit our money as per their wishes?

Have attached screenshot below of the manual withdrawal made by the company as well.

I am unable to chat as there is no option to chat with anyone and ask for help either regarding the missing funds.

I Request AskGamblers to be fair and help me get back my missing funds from the company

Resolved

Blocked Account

I am writing to lodge a complaint against your website www.sportsbet.io. On 04/05/2024, I made a deposit of 10,000 USDT into my account with the username "< username removed >". However, when I tried to start betting, a message stating "insufficient balance" appeared, preventing me from playing.

Furthermore, I have noticed that withdrawals from my account have been disabled, meaning that I am unable to access my money, whether to play or to withdraw my winnings.

This situation is of great concern to me, as this sum represents a significant portion of my finances and it is crucial for me to be able to access it. I kindly request you to unblock my account and allow me to withdraw my money without further delay.

I am willing to provide all necessary information to ensure that my request is processed as quickly as possible. Please be informed that I will do everything in my power to seek justice in this matter and I will not hesitate to involve the relevant authorities if needed.

Thank you in advance for your attention to this matter, and I look forward to receiving a response from you as soon as possible.

Resolved

$10,000

Does not want to pay my winnings

I deposited 570$ on this website, and placed a bet, I was immediately emailed to verify my account in order to have a seamless withdrawal. I verified my account, and my bet won, I tried withdrawing and I was asked to contact [email protected]. I emailed them and was asked to verify again! Which I did, now I email them and no response. They don't want to pay me my winnings, they don't want to also pay me my deposit, have I been scammed?

Resolved

Delays the verification process and holds my funds

Hello.

My nickname in Sportsbet is yimsodar.
I have been playing in this casino for 5 months or more.
I have never had problems with Sportsbet before.

One day I was unable to withdraw funds from my account. There was a pop-up message in the site interface: “Please verify your account to withdraw your money.”
I have verified my account. But, even after this, I could not withdraw money from the account. When I tried to withdraw, the message “contact us by email for withdrawal” appeared.

I contacted Sportsbet via email. They asked me to go through another verification process through a third-party service. I successfully passed this identity verification too.

The story didn't end there. Sportsbet asked me if I had ever opened an account at their casino before.
I replied that no, because I only have one Sportsbet account.
Then Sportsbet informed me that I was somehow connected to another account at their casino.
I have no idea about the account the casino connected me with. I informed Sportsbet that I have no connection with the specified account.

Sportsbet thanked me for completing their verification and informed me that a response would be received within 5 business days.
There is still no answer; I have not received a response from them since February 14th.

I ask you to help me with my situation.

Resolved

They do not want to withdraw money

Hello. My name is < removed >. My username (Sportsbet.io) is < removed >. I signed up on Sportsbet.io about 20 days ago. (Amount in the account 1377 dollars).

Since then, I have only replenished, never withdrawn. I sometimes won and sometimes I lost bets. However, on July 30, 2023, I decided to withdraw money for the first time. I was told to contact support. I contacted Sportsbet.io support via email. Sportsbet.io support emailed me saying they want to verify my account.

I submitted the documents as soon as I read the message and passed the verification on the Sportsbet.io website. Then I wrote to Sportsbet.io support by email that I passed the verification.

They then emailed me to ask if I have more than one account. I don't have another account and I emailed them this information.

They sent me two different usernames < removed > and asked how I was related to those usernames. This is the first time I see these usernames, I only have one account.

I gave them this information via email.

Sportsbet.io support wrote that they will contact in 5 business days. It's been more than 10 business days and they haven't responded.

Please accept my complaint and help resolve this issue.

Resolved

$1,377

Blocked account and money

Hello
My name is Selin and my sportsbet.io username is sturker. I started bet with sportsbet.io more or less 20 days ago.
Since then,sometimes I have won and sometime lost bets. However, on 04/02/2022, I could not withdraw the money I earned from the bet(2.852,85 USDT). I contacted sportbet.io officials via e-mail. Sportsbet.io emailed me that they wants to verify my account. I submitted documents on the same day through email and they emailed me back saying that they wants me to do verify process new system of uploading documents. I have done that as well.
Then they emailed to me to asking if i have more than one another account. I don't have another account and I have forwarded this information to them via e-mail.
They sent me two different usernames(ekayhan-eozdogan) and asked how I was related to these people. These users are my friends and we all have our own sportbet.io account.I informed this information by e-mail to them .
They did not reply to my e-mail. I wrote 3 more e-mails stating that I am waiting for a reply, but they have not responded for 5 days.

Can you please kindly accept my complaint and help resolve this issue . please let me know if you have any questions.

Thank you

Resolved

$2,853

The bet that won is calculated by losing

Hello. I attach a screenshot of the bid. The office calculated my winning bet as a losing one, arguing that I was betting on the score 0-1. But even in my "losing" coupon, it is clear that the bet was made with the score 0-0. How is this possible?

The office does not go to any constructive dialogues, refers to its "rules". That is, how? Even if it's a mistake on your part, do I have to lose money now? I bet what was beneficial to me.

It's the first time I've ever encountered this, in other normal offices they make at least a refund of the bet if it didn't match the outcome and so on, and then they brazenly tell me in the chat that "you bet on the 0-1 account), although I bet on the 0-0 account and it's clearly visible in the coupon.

In general, I do not recommend this office to anyone. I want them to calculate my winning bet and give me the opportunity to withdraw my money. Thanks

Resolved

Money still no credited into my sportsbet account

Hello How are you?

I deposited 1500 and 3300 on sportsbet.io on Feb/28/2021. My has been taken from my account but was not deposited into my sportsbet.io. I contacted them several times and submitted all the proof of payment but no response from since them. I am so upset with them. can you please accept my compliant and help me to resolve my issue.

It has been more than 2 weeks please accept my account.

Thank you

Resolved

₹4,800