Delayed withdraw for 11 business days

I took a 200% bonus, and wagered it successfully.

I have read all the bonus terms, and the live chat support told me that the wager is okay and i will receive my funds.

However, i have made the withdrawal attempt 2 times already, and it has been canceled twice, first time they told me that it is a "technical error" and the second time, they did not even tell me. The agent just said "glitch"

I have waited 7 business days since the first withdrawal attempt, and i have still not received the withdrawal.

Now that it was canceled again, i put a new request in, and was told that i have to wait 3 business days again.

Complete xxxx, since i have not canceled it myself, and it is a problem in their end, or they are just delaying it on purpose to try to make me lose it back. And the chat agents always tell me that it is marked as "priority" but seems like priority for them is a week....

I have also sent questions through email to [email protected]

I am lost and need help with this :(

In the attachments, there is a picture with the withdrawal information.

Spinrollz seems to be a scam; they won’t pay out any winnings.

My own experience is that withdrawals are not paid out. I made a withdrawal about two weeks ago, and every four days it is canceled.

The reason is claimed to be a system error or that I canceled it myself. Indeed, when I make a withdrawal, nothing happens for four days, and then on that day, I get an email saying that the withdrawal was canceled. And the reason is always one of the above when you inquire about it in the chat.

This nonsense has been going on for weeks: they ask you to make a new withdrawal request, 4 days pass, the withdrawal is canceled, and the same thing starts over; withdrawal, 4 days, cancellation, etc.

I've played in this casino for multiple times with bonuses and have received my winnings(500e) after wager was done for the past couple of months. Last week I won 40k after the wager was done with deposit of 50e+75% bonus. I did the max withdrawals(500e per day, 3 withdrawals max as pending). They all got cancelled and now my withdrawal option is frozen. They say in chat that I need to verify my account. I have not received any information about that I need to do that. No emails, nothing. Only emails stated that my withdrawals were declined. I did send email to them and got the same answer as I did from the chat (4times) and it goes like this: "I have forwarded your question to the relevant department. You will receive an email notification as soon as we have something to say." There's no update about this since I have contacted them. I have heard from other players, that this is what they do after big wins.

Hello dear team,

I’m currently experiencing major issues with the online casino Spinrollz.com.

I made two small withdrawals there, which were processed and paid out without any issues about a week later.

However, now with my third withdrawal of just €56(!!!), the casino is causing problems. The withdrawal was requested on July 2nd, 2025, but to this day, no decision has been made regarding the payout.

I have contacted customer support multiple times, and each time I was brushed off with vague phrases. They claim they are experiencing technical issues or a high volume of withdrawals… it’s a different excuse every time. They told me my case has been escalated several times and is being prioritized, but nothing is happening.

I’ve now won nearly €6,000 there, and I’m genuinely afraid I’ll never see that money.

I haven’t used any bonuses or anything like that.

Could you please help me?

Thank you very much and kind regards,