Complaint #6 SpinDragons Casino

I've been waiting on my withdrawals since 03 03 2026

By Kevin S.

1 week ago

Spindragons, why are you not sending my withdrawal?

I have been waiting since 03.03.2026, Time 15:08:29. Also, I'm fully verified on site, and I have received a couple of withdrawals from you before. It looks like you just dont want to send me my money?

The last withdrawal I got from you was on 01.01.2026

I do not think this timeframe you have for sending my withdrawals is acceptable. What do you think?

And how will you compensate me for this?

Disputed Casino SpinDragons Casino

Reason Delayed payment

Amount €1500

Discussion

73 hours left for SpinDragons Casino to respond.

kevinstrom698

22 hours ago

When i tried to make more withdraw last month it said montley limit reached then it where just new month and no withdraws made this month,
Then it said weekley limit reached so i where going to try today and today when i try it says monly limit reached

When can i withdraw the last +1000€ i have on site?
and yes there is curently 1 withdraw pending and im trying to withdraw more,

SpinDragons Casino

• Representative

3 days ago

Dear AskGamblers Team and Kevin S.,

We can confirm that the account currently has one withdrawal awaiting completion. It is being reviewed as part of the routine control process carried out before funds are released.

The assessment may involve checks related to payment activity, account usage, and internal security or risk indicators. Such reviews are performed when applicable to ensure that the transaction can be completed safely and in accordance with our internal procedures.

As the request is being reviewed over the weekend, the non-business days may also have an effect on the processing timeframe.

The withdrawal remains active and will move forward once the required review has been concluded.

Thank you for your patience and understanding.

Kind regards,
SpinDragons Team

kevinstrom698

5 days ago

Are you saying it takes you more then 6 months to do checking for a withdraw?

Also i tried to make more withdraw 2 days ago then i had reach montly limit now when its new month im still trying to make withdraw and now it says i have reached wealky limit

We will see if im able to make withdraw on monday after this weekend

there is still +1000€ on site i want to make withdraw of and im sick and tired of waiting and this noncense

And thank you for sending the withdraws you have sent now we just need to finnish and get all withdraws sent

SpinDragons Casino

• Representative

6 days ago

Dear AskGamblers Team and Kevin S.,

We would like to clarify that all withdrawal requests are reviewed during our regular processing hours and handled in accordance with the applicable procedures once the required account and identity verification has been successfully completed.

Please note that withdrawal processing times may also be influenced by additional standard checks, including security verification procedures, internal risk evaluations, and a review of recent account activity. These measures form part of our regular internal process and are necessary to ensure the security and integrity of all transactions.

We kindly ask for the player’s patience while the withdrawal process is being finalized. We are confident that the matter will be resolved as soon as the required checks are completed.

Kind regards,
SpinDragons Team

SpinDragons Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $808

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

Complaint Status

73h left

€1,500

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SpinDragons Casino Complaints

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Delayed payment and weird withdrawal procedure

On Aug 4, I received an email that my account has been successfully verified. Then I made 2 withdrawals of 750 and 650. I asked the live chat when I would get my withdrawals, but they keep saying it is still undergoing standard process and "ACCOUNT WITH MORE ACTIVITIES WILL GET MORE PRIORITIES TO GET THEIR WITHDRAWALS PROCESSED". That is so weird as a withdrawal process. Please help me. Thank you...

Resolved

€1,400

Extended withdrawal time

Hello,

I won 17k€ on Spindragons Casino on 05/02.

I have a limit of withdrawal of 1000€/day, and i am level VIP 5/,7 but at this moment they only processed 500€/day when they decide to processed withdrawal.

I have one withdrawal of 500€ pending since 06/02 and 2 withdrawal of 500€ since 09/02.

Monday, they processed another withdrawal of 06/02, while they said that maybe the delays are longer because of the weekend.

On the T&C it’s written that the withdrawals are processed within 24 hours.

They take a long time to process withdrawal and they said that the withdrawals are faster if I continue to play, but I don’t want to play because last week I won 16k€ at the same casino and I lost all my money, so this time I want to withdraw all my money.

It’s not the first time they take time to process a withdrawal, so please can you help me to have a faster withdrawal with them?

Resolved