Complaint #3 SpinDragons Casino

Extended withdrawal time

By Tdrn711

7 months ago

Hello,

I won 17k€ on Spindragons Casino on 05/02.

I have a limit of withdrawal of 1000€/day, and i am level VIP 5/,7 but at this moment they only processed 500€/day when they decide to processed withdrawal.

I have one withdrawal of 500€ pending since 06/02 and 2 withdrawal of 500€ since 09/02.

Monday, they processed another withdrawal of 06/02, while they said that maybe the delays are longer because of the weekend.

On the T&C it’s written that the withdrawals are processed within 24 hours.

They take a long time to process withdrawal and they said that the withdrawals are faster if I continue to play, but I don’t want to play because last week I won 16k€ at the same casino and I lost all my money, so this time I want to withdraw all my money.

It’s not the first time they take time to process a withdrawal, so please can you help me to have a faster withdrawal with them?

Disputed Casino SpinDragons Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that SpinDragons Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

5 months ago

Dear @Tdrn711,

Rest assured that the AskGamblers Complaint Team is in contact with the SpinDragons Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Tdrn711

• 2 reviews

5 months ago

I always wait the refund of my money. For me the complaint is unresolved

SpinDragons Casino

• Representative

6 months ago

Dear AskGamblers Team,

We would like to confirm that the requested information has now been provided via email and the relevant details have been clarified accordingly.

Should any further information or clarification be required, please do not hesitate to let us know. We remain at your disposal.

Kind regards,
SpinDragons Team

SpinDragons Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $646

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

SpinDragons Casino Complaints

See all complaints for this casino

Withdrawal still pending despite successful KYC verification

Hello AskGamblers Team,

I am submitting this complaint regarding a delayed withdrawal from SpinDragons Casino.

On September 4, 2026, in the morning, I submitted a withdrawal request from my SpinDragons account. My KYC verification has already been successfully completed, and I received an email confirming that my verification was successful.

However, my withdrawal is still showing as “Pending”.

I have contacted SpinDragons customer support several times to ask when I can expect my withdrawal to be processed. Their responses have been unclear and concerning.

In my most recent live chat, the support representative stated that the successful KYC verification does not automatically mean that the withdrawal will be completed because further checks may still be required. I was also told that they cannot guarantee that the withdrawal will be completed this week.

What concerns me particularly is another statement made by the support representative. They stated that the withdrawal will be processed independently of any activity on my account, but immediately afterwards stated that the account level and recent activity play a key role in the processing speed, and that more active accounts receive faster withdrawals.

I find this contradictory and very concerning. I do not believe that I should be encouraged or expected to continue gambling in order to have my already-requested withdrawal processed faster. I have no intention of playing or depositing any further money at SpinDragons in order to obtain my withdrawal.

I have kept screenshots of my withdrawal request, the successful KYC confirmation, my withdrawal status showing “Pending”, and my complete conversations with customer support. I am prepared to provide all of this evidence.

I am not asking for any special treatment. I simply want my legitimate withdrawal to be processed and paid to me without unnecessary delay.

I respectfully ask AskGamblers to review this case and assist me in obtaining my withdrawal.

Thank you for your assistance

Resolved

Ft101,000

I've been waiting on my withdrawals since 03 03 2026

Spindragons, why are you not sending my withdrawal?

I have been waiting since 03.03.2026, Time 15:08:29. Also, I'm fully verified on site, and I have received a couple of withdrawals from you before. It looks like you just dont want to send me my money?

The last withdrawal I got from you was on 01.01.2026

I do not think this timeframe you have for sending my withdrawals is acceptable. What do you think?

And how will you compensate me for this?

69h left

€1,500

Delayed payment and weird withdrawal procedure

On Aug 4, I received an email that my account has been successfully verified. Then I made 2 withdrawals of 750 and 650. I asked the live chat when I would get my withdrawals, but they keep saying it is still undergoing standard process and "ACCOUNT WITH MORE ACTIVITIES WILL GET MORE PRIORITIES TO GET THEIR WITHDRAWALS PROCESSED". That is so weird as a withdrawal process. Please help me. Thank you...

Resolved

€1,400