Complaint #3 SpinDragons Casino

Extended withdrawal time

By Tdrn711

4 months ago

Hello,

I won 17k€ on Spindragons Casino on 05/02.

I have a limit of withdrawal of 1000€/day, and i am level VIP 5/,7 but at this moment they only processed 500€/day when they decide to processed withdrawal.

I have one withdrawal of 500€ pending since 06/02 and 2 withdrawal of 500€ since 09/02.

Monday, they processed another withdrawal of 06/02, while they said that maybe the delays are longer because of the weekend.

On the T&C it’s written that the withdrawals are processed within 24 hours.

They take a long time to process withdrawal and they said that the withdrawals are faster if I continue to play, but I don’t want to play because last week I won 16k€ at the same casino and I lost all my money, so this time I want to withdraw all my money.

It’s not the first time they take time to process a withdrawal, so please can you help me to have a faster withdrawal with them?

Disputed Casino SpinDragons Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that SpinDragons Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

3 months ago

Dear @Tdrn711,

Rest assured that the AskGamblers Complaint Team is in contact with the SpinDragons Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Tdrn711

• 2 reviews

3 months ago

I always wait the refund of my money. For me the complaint is unresolved

SpinDragons Casino

• Representative

3 months ago

Dear AskGamblers Team,

We would like to confirm that the requested information has now been provided via email and the relevant details have been clarified accordingly.

Should any further information or clarification be required, please do not hesitate to let us know. We remain at your disposal.

Kind regards,
SpinDragons Team

SpinDragons Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 35 days

Avg. Response Time 2 days