Complaint #5 SpinDragons Casino

Delayed payment and weird withdrawal procedure

By franz87

1 week ago

On Aug 4, I received an email that my account has been successfully verified. Then I made 2 withdrawals of 750 and 650. I asked the live chat when I would get my withdrawals, but they keep saying it is still undergoing standard process and "ACCOUNT WITH MORE ACTIVITIES WILL GET MORE PRIORITIES TO GET THEIR WITHDRAWALS PROCESSED". That is so weird as a withdrawal process. Please help me. Thank you...

Disputed Casino SpinDragons Casino

Reason Delayed payment

Amount €1400

Discussion

AskGamblers

• Support Team

6 days ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

franz87

6 days ago

Dear Support team from SpinDragons,

I declare that this problem is solved. Thank you

SpinDragons Casino

• Representative

6 days ago

Dear AskGamblers Team and franz87,

We would like to confirm that one of the player’s withdrawal requests has already been successfully processed and paid.

The remaining withdrawal is currently in the processing queue and is subject to our standard security and risk checks. These checks form part of our regular withdrawal procedure and are applied to ensure the security and integrity of all transactions.

Once the necessary review has been completed, the withdrawal will proceed accordingly.

Thank you for your patience and understanding.

Kind regards,
SpinDragons Team

SpinDragons Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $808

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

SpinDragons Casino Complaints

See all complaints for this casino

Extended withdrawal time

Hello,

I won 17k€ on Spindragons Casino on 05/02.

I have a limit of withdrawal of 1000€/day, and i am level VIP 5/,7 but at this moment they only processed 500€/day when they decide to processed withdrawal.

I have one withdrawal of 500€ pending since 06/02 and 2 withdrawal of 500€ since 09/02.

Monday, they processed another withdrawal of 06/02, while they said that maybe the delays are longer because of the weekend.

On the T&C it’s written that the withdrawals are processed within 24 hours.

They take a long time to process withdrawal and they said that the withdrawals are faster if I continue to play, but I don’t want to play because last week I won 16k€ at the same casino and I lost all my money, so this time I want to withdraw all my money.

It’s not the first time they take time to process a withdrawal, so please can you help me to have a faster withdrawal with them?

Resolved