Complaint #8 SpinDragons Casino

€23000 balance with low withdrawal limits

By Mohamed L.

3 weeks ago

Complaint against: SpinDragons

I am submitting this complaint regarding SpinDragons and the difficulties I am experiencing with withdrawing my funds.

My account is fully verified, and I have successfully received withdrawals from SpinDragons in the past. Therefore, there should be no outstanding KYC or verification issue preventing my withdrawals.

I currently have approximately €23,000 in my SpinDragons account that I want to withdraw.

The main problem is the extremely low withdrawal limit and the very slow processing of my withdrawals. I was informed that, as a VIP Level 3 player, my withdrawal limit is only around €2,000 per month.

With approximately €23,000 remaining on my account, this would mean that it could take many months to withdraw my own funds. I find this unreasonable.

I have repeatedly contacted the SpinDragons VIP team and asked them to make an exception, increase my withdrawal limit, or find another reasonable solution. I have even explained that I would be willing to pay a reasonable processing fee if necessary. I am simply looking for a practical solution that allows me to withdraw my balance within a reasonable timeframe.

I currently have withdrawals that were requested on 21/09 and 23/09, and these are still taking an unreasonable amount of time to be processed. I have received some €500 withdrawals, but the processing rate is extremely slow compared with the amount I have available to withdraw.

I have repeatedly explained to SpinDragons that continuing to process withdrawals at this rate is not a realistic solution because I have a very large remaining balance.

I have also made it very clear that I do not want to continue gambling or depositing in order to increase my VIP level. I do not want to risk gambling back the money I have already won. My intention is simply to withdraw my existing balance.

I am therefore asking AskGamblers to assist me with the following:

Processing my pending withdrawals from 21/09 and 23/09 as soon as possible.
Finding a reasonable solution that allows me to withdraw my remaining balance within a reasonable timeframe.
Reviewing the withdrawal limit being applied to my account given the significant amount of funds currently available.

I have screenshots, withdrawal records, emails and conversations with the SpinDragons VIP team documenting everything described above and can provide them if required.

I am willing to cooperate fully with both SpinDragons and AskGamblers. I simply want my remaining funds to be paid out in a reasonable and transparent manner.

Thank you for reviewing my complaint.

Disputed Casino SpinDragons Casino

Reason Delayed payment

Amount €23000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @Mohamed696,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Mohamed696

• Belgium

2 weeks ago

Ik zou niet bevestigen dat de klacht opgelost is. Antwoord duidelijk dat hun reactie alleen naar de technische status van withdrawals kijkt, terwijl jouw klacht ook gaat over het gedrag rond die withdrawals en de emails die je volgens jouw ervaring aanmoedigden opnieuw te spelen.

Je kunt dit plaatsen:

Dear AskGamblers Team,

I do not consider this complaint resolved.

While SpinDragons claims that there are currently no pending withdrawals, this does not address the actual issue I raised.

The problem was the extremely slow withdrawal process and the way I was repeatedly contacted by SpinDragons while I was trying to withdraw a large amount of money. I received emails and communications that, from my perspective, encouraged and motivated me to continue playing instead of simply allowing me to withdraw my funds in a reasonable and timely manner.

Because the withdrawal process was so slow and frustrating, I ended up continuing to gamble and, unfortunately, I have now lost the money that I had previously won.

I have already closed my account and I will not be playing with SpinDragons again.

I want to make it clear that this is not simply about whether there are currently “pending withdrawals” on my account. The money has now been lost, and that happened after the withdrawal difficulties and the repeated communications I received encouraging further play.

I also want other players to be aware of my experience. In my experience, once I had won a substantial amount, withdrawing the money became extremely difficult and slow, while I continued receiving communications encouraging me to play. When withdrawals take such a long time, it can make it extremely difficult for a player to simply cash out and walk away with their winnings.

I therefore do not consider this matter resolved, and I ask AskGamblers not to close the complaint as resolved merely because SpinDragons states that there are no withdrawals currently pending.

I am providing this update within the requested timeframe and ask that the complaint remain open.

Kind regards,
Mohamed L.

AskGamblers

• Support Team

2 weeks ago

Dear @Mohamed696,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

SpinDragons Casino

• Representative

2 weeks ago

Dear AskGamblers Team and Mohamed L.,

We have reviewed the situation and would like to clarify that there are currently no pending withdrawals on your account.

According to our records, all transactions have been successfully processed on our side, and there are no outstanding withdrawal requests awaiting action from us.

Should you require any additional information or assistance regarding a specific transaction, we kindly ask you to contact our Customer Support team, who will be happy to assist you further.

Thank you for your understanding.

Kind regards,
SpinDragons Team

SpinDragons Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $912

Avg. Complaint Duration 17 days

Avg. Response Time 2 days

SpinDragons Casino Complaints

See all complaints for this casino

Withdrawal still pending despite successful KYC verification

Hello AskGamblers Team,

I am submitting this complaint regarding a delayed withdrawal from SpinDragons Casino.

On September 4, 2026, in the morning, I submitted a withdrawal request from my SpinDragons account. My KYC verification has already been successfully completed, and I received an email confirming that my verification was successful.

However, my withdrawal is still showing as “Pending”.

I have contacted SpinDragons customer support several times to ask when I can expect my withdrawal to be processed. Their responses have been unclear and concerning.

In my most recent live chat, the support representative stated that the successful KYC verification does not automatically mean that the withdrawal will be completed because further checks may still be required. I was also told that they cannot guarantee that the withdrawal will be completed this week.

What concerns me particularly is another statement made by the support representative. They stated that the withdrawal will be processed independently of any activity on my account, but immediately afterwards stated that the account level and recent activity play a key role in the processing speed, and that more active accounts receive faster withdrawals.

I find this contradictory and very concerning. I do not believe that I should be encouraged or expected to continue gambling in order to have my already-requested withdrawal processed faster. I have no intention of playing or depositing any further money at SpinDragons in order to obtain my withdrawal.

I have kept screenshots of my withdrawal request, the successful KYC confirmation, my withdrawal status showing “Pending”, and my complete conversations with customer support. I am prepared to provide all of this evidence.

I am not asking for any special treatment. I simply want my legitimate withdrawal to be processed and paid to me without unnecessary delay.

I respectfully ask AskGamblers to review this case and assist me in obtaining my withdrawal.

Thank you for your assistance

Resolved

Ft101,000

I've been waiting on my withdrawals since 03 03 2026

Spindragons, why are you not sending my withdrawal?

I have been waiting since 03.03.2026, Time 15:08:29. Also, I'm fully verified on site, and I have received a couple of withdrawals from you before. It looks like you just dont want to send me my money?

The last withdrawal I got from you was on 01.01.2026

I do not think this timeframe you have for sending my withdrawals is acceptable. What do you think?

And how will you compensate me for this?

Resolved

€1,500

Delayed payment and weird withdrawal procedure

On Aug 4, I received an email that my account has been successfully verified. Then I made 2 withdrawals of 750 and 650. I asked the live chat when I would get my withdrawals, but they keep saying it is still undergoing standard process and "ACCOUNT WITH MORE ACTIVITIES WILL GET MORE PRIORITIES TO GET THEIR WITHDRAWALS PROCESSED". That is so weird as a withdrawal process. Please help me. Thank you...

Resolved

€1,400

Extended withdrawal time

Hello,

I won 17k€ on Spindragons Casino on 05/02.

I have a limit of withdrawal of 1000€/day, and i am level VIP 5/,7 but at this moment they only processed 500€/day when they decide to processed withdrawal.

I have one withdrawal of 500€ pending since 06/02 and 2 withdrawal of 500€ since 09/02.

Monday, they processed another withdrawal of 06/02, while they said that maybe the delays are longer because of the weekend.

On the T&C it’s written that the withdrawals are processed within 24 hours.

They take a long time to process withdrawal and they said that the withdrawals are faster if I continue to play, but I don’t want to play because last week I won 16k€ at the same casino and I lost all my money, so this time I want to withdraw all my money.

It’s not the first time they take time to process a withdrawal, so please can you help me to have a faster withdrawal with them?

Resolved